Contact TP Link Deco Support

App and Deco systems were beautifully working for more than 18 months till latest updates of the app and firmware this June.. After first firmware update in June (there were 2) my whole network went haywire.. from my 80+ devices only 19 were able to get back on line, technically turning my whole home off line, including security systems.. Among those 19 that managed to get back on line, none of them were stable, they were just flapping and disconnecting many times per day.. The app went thru the same path, it was perfect on previous version and also updated to integrate new features. Now it is very unstable, on this latest version .. sometimes Deco devices are all on line and shows off line, the IoT network (new) is not working.. and u can’t save the changes at all. Have opened a case with TP-LINK support, and in the meantime I was forced to buy a new mesh system from Netgear, which brought my home back on line.. frankly if TP-LINK doesn’t fix it all quickly , I will move to Netgear definitely ..

I actually looked up how much space the app takes up before buying my Decos. I’m not sure how they get away with lying in the App Store, but I literally just set up my two Decos yesterday and the app itself takes up 1.07 GB (Documents & Data is only 685 KB). I can’t imagine why such an app should occupy so much space, unless it has been coded poorly. Another thing: the app is unnecessarily slow. It’s even slow to load it the first time…there’s a photograph on the loading screen (where the logo “Paint your home in WiFi” is) and that photo is unnecessary. It seems the app is clogged with stuff it doesn’t need. I don’t even really want an app…I only wanted mesh WiFi. The last thing: there is no help or support. The “Contact us” link in the app doesn’t actually include any way to contact them for help. It’s just FAQs, which I don’t need to have statically available in the app occupying space. The product itself seems good, but I’m not sure happy with this software so far.

I needed a meshed router; I outgrew my old network so I bought a couple of the TP-Link Deco X75’s. This app is the ONLY way to configure the routers, which makes absolutely no sense at all. I added Alexa to the app, and it was taking HOURS before Alexa would work; I ended up having to reset everything (Alexa, the routers, etc) and not pairing Alexa with this app. Whenever I add a new device to the network or rename a device, or set an address reservation in this app, I have to hit the Save button like a dozen times before it sticks (when it doesn’t error out which happens a lot). And to top it off, whenever even a small change happens, you have to reboot EVERYTHING before anything works again. This means unplugging all five Alexa’s (which are NOT paired with the routers), both routers, my 5 Apple TV’s, and the 30+ lightbulbs and 12 smart plugs. I’m other words, if you change ANYTHING, plan on spending a couple hours getting everything working again. I will NOT buy anything TP-Link again!!!