Contact TP Link Deco Support

by Yy4u2rel82

Before this year this app worked great. I could login, look at things and reset things without any issue. At some point this year they tried to increase security to log into the app and they’ve turn the experience of using this app into a nightmare. Every time I login now it tells me I have a wrong password and my accounts locked for 10 minutes and I need to reset my password. I will go out and do the reset after 10 minutes and have a new password and I will write it down and then the next time, I will get the same message again. Keep in mind that the only time you typically want to use this app is if you’re having an Internet issue and you’re wanting to check something or clear up network connectivity… so you’re already frustrated and this app keeps locking you out. The app even has face recognition login but it also does not work and will tell you you’re now locked out of your account. i’ve checked their forums and there are many others having the same problem. I just wish they could have left a good thing alone.

by Mtn Gardener 451

After spending a good deal of money on a 4 satellite (node) system I’m realizing this isn’t worth the money spent. The “backhaul” feature is practically useless. I live in a single dwelling house so there is no interference from the neighbors wiring yet my distant satellite rarely gets more than 1/2 the speed than the rest of the system. That isn’t the main issue I have with this system it’s biggest problem is getting the updates to actually download from the company. I’ve tried for months using all the recommended techniques listed in their self help yet the best that will happen is the progress of the dl stops at 50 percent then tells me the dl failed and to try again later. I’ve tried at all different hours and dates even two months later yet the downloads simply don’t happen. After reaching out to the customer support I never hear anything back from them. I have two separate updates waiting in the pipeline but neither will dl and the company doesn’t reach out to me. Looking elsewhere for a better system and will chalk this up as a loss.

by Noelle1209

I will be looking at other brands for my mesh networks. Each update, reliability has been increasingly worse. I’m constantly getting the error that the Deco cannot be found, especially when updating parental controls. I tried troubleshooting per their instructions on their website before contacting them. The steps did not work, so I contacted them, receiving a canned response of high volume emails and to respond back with yes if I wanted further contact, which I said yes. They sent an email 2 weeks later, and said they hoped I had looked at the link, and if they had not heard back in a few days, they would close the case, however they waited 1 day and closed the case. People have kids, work and lives and are busy. Maybe give them a week to respond.

I will no longer recommend this company (which I did at first since the decos worked great) and now will be looking at other brands for my mesh network since these decos are becoming useless and problematic. Their customer service is non existent, and quite frankly, rude. They should look at their email responses if they want to keep customers. I thought TP-Link was a solid brand but guess I was wrong.