Photobook Reviews

You must select photos one by one. Site is not easy to navigate to.
So not ever using this company or app again

I had used this service for years, and the quality of the books was great. Recently I had an incomplete project that I paid $20 expedited shipping for. After a week or two I had not received it. They had not made the book yet refused to refund the expedited shipping. I was asking for them to complete the project but just send regular mail and refund the $20 expedited shipping, since the event had already passed, but they refused to refund the overnight shipping even though they hadn’t even made the book yet! I found their support uncompromising to the point of being rude. Never using them again.

The application's keep crashing on my iphone 6 ios 10.3.1. I wanted to try making a book but Photobook ruined my mood

I would give Photobook or company 0 star if there's an option. I ordered a project and paid for it but there app did not let me or wont let me upload or reupload. Email them and no help. I feel like I have been scammed because I have I already been deducted and there seems to be no way my order can be push through because Photobook just wont let me reupload. Waste of money!!!!!!!

Bought this on Groupon it said to download ap so you can work offline, did that. Did my book now I’m unable to claim my book.

Don’t bother! If you have problems with your this app they won’t help you.

Just no understand why this app make app and web base to the separate. I even can’t see my voucher which bought from this app web in Photobook . Than chat with what so call “Ai assistances” totally no reply...😅

Still not receive my order, so I don’t know about the quality. However, the DHL is so horrible, I have to pay the custom fee for the album which is ridiculous. I’ll delete Photobook once I received the album.

My photo book was horrible quality, black bars down sides of photos, nothing cropped and centered correctly. Instead of issuing a refund they wanted me to send in a screen shot of every page of error with the original photo. This is not easy or convenient. Big fat WASTE of money

First of all, I cannot select the photos that I want, and add them where I want it. It wants to automatically set them up on one picture per page even though I have that feature turned off. Also, when I tap to edit it either the picture or the words it does not let me do it! It’s a very faulty app and needs a lot of work. It’s very frustrating when this can be done very quickly

I bought a groupon to try this company and started my book online inside Groupon browser. Very limited ability to do any editing. I thought Photobook probably has more flexibility since it’s made for mobile. Wrong! The FAQ section literally says there is no way to transfer between Photobook and the website. What is this, 2007 tech? What app doesn’t transition seamlessly to the main website. Really wish I hadn’t purchased. Auto fill feature is horrendous cutting off photos and heads.

Please note that this company took my order of $30 for 15 prints, has not produced the prints, has not shipped the prints and has not sent any confirmation of order. This is after 3 weeks from date of order placement, and several follow up with their customer service chat, who continue to say ‘we’re following up’. They have of course sent me 1 marketing email a day though, but nothing with regards to my order.

This company should be removed from Photobook Store.

Order still have not process for over 7 days, CS didn't reply any mail for the enquiry as well. Really bad experience!!!

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What a stupid issue!!!

Reply but not fix the issue:

Thank you for contacting this app. Apologies for the delayed response to you.

We will send a separate email ones order is completed and shipped out. It was placed on hold due to emoji on the cover, emojis are not supported by Photobook .

We appreciate your patronage and are looking forward to preserving your treasured memories.
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Update:

For the first release, the cover and the pages are all shift.

For the second release, the photo has been re-arranged and uploaded again. However, all the pages inside have no improvement even manual tuning. Really disappointed! I cannot think of the current experience with your team being not typical of the service. :(

Very friendly apps! love it 😊

Im addicted to ordering photobooks of my kids’ birthday parties! I have one of each year now. Quality is great!

Photobook is quite straight forward. I created a 40 pages Simple Book of my last trip, and it was super fast to get it done and ordered. Now just need to wait! 😊

App có sẵn nhiều mẫu rất đẹp, chỉ cần tải ảnh lên từ điện thoại. Nhanh chóng và tiện lợi.
Highly recommend.

I am from the Philippines and this app is such a great app! Received my order 7 days after uploading (including non business days) and the quality is amazing. Thank you for this