Contact Fetch: Have Fun, Save Money

Contact Fetch Support

Published by on 2023-07-08

About: ■ America’s Favorite Rewards App - ■ #1 Best Cash Back App for
2022 - Motley Fool ■ Must-Have Shopping App - App Store Fetch Rewards turns
your receipts into free gift cards and cash back from your favorite retailers.

How to Contact Fetch Customer Service/Support

Fetch: Have Fun, Save Money Contact Information

Listed below are our top recommendations on how to get in contact with Fetch: Have Fun, Save Money. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Fetch: Have Fun, Save Money. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Fetch Rewards

55.56% Contact Match

Developer: Fetch Rewards

E-Mail: [email protected]

Website: Visit Fetch Website

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Reported Issues: 49 Comments

4.8 out of 5

By Furman

4 months ago

Can not get into my the ting please needs help

By Lindy Gillaspie

5 months ago

Tryed to use my points and it saids my number is on another account

By Jan Lopretto

7 months ago

I am unable to link my Chewy account ( which is under my Sewjan@redacted) account and NYX. I tried to link under the outlook and was unable to do so it won't let me. I do have a Gmail account but my points for chewy and NYX were done on my sewjan acccount I have been asking . My NYX is 15,000 and Chew 12, 368 points - I do not want to loose them . I have been sending messages on the help center

By Jessica Phillips

8 months ago

I received a new phone I got a new email but I no longer can verify my old email. It says I need to verify my email to redeem my points but I no longer have that email I need to put in my new email where do I do that at?

By irene l lee

10 months ago

on my old phone i was able to get my email receipts through AOL, i've since purchased a new phone and when i try to set up the email receipts for AOL the app is telling me "AOL eReceipt connection is unanavailable Try again later" This has been going on for a couple of days. Can you help?

By Debra Monteith

11 months ago

Just like everyone else-my complaint is similar. it’s RIDICULOUS trying to get points rightfully owed to you. I purchased the required products within the timeframe and my last receipt wasn’t counted (I received points (20 per product) for the purchase), but the app didn’t count the purchase towards the $30 total. Fetch says because I didn’t contact them within 3 days-they are unable to award me 10,000 points. I’m done as well. It’s not worth the frustration.

By Lana Michelle Locklear

1 year ago

I redeemed points for a Visa card. I can see the card in my rewards and it says I will get an email with that card and barcode to use. I have never received an email yet and it has been 3 weeks.

By Rochelle Provenzano-Carey

1 year ago



1 year ago

Hello, I have been trying to get my rewards from Fetch. I submitted the 50,000 points on 11-15-2023 the website said it takes 72 hours its been 2 days.

By Laura Ayala

2 years ago

You cannot connect sarfari to fetch rewards together that very wrong I don’t wNt fetch rewards app no more I don’t need that no more thank you

By Katherine Sherman

2 years ago

I got a new phone..same number and make. Lost all my points. Had to restart another account and now can't log in. I have emailed several times for this to be Response!!!

By Cynthia Smart

2 years ago

Hi im contacting you because i shopped at Walgreens on 5/7/21 and i purchased $32.59 worth uniler products to get the 10,000pts but when i scanned my receipt i only received a small amount of pts (i think 72) but i should have received the full 10,000. My purchased amount actually exceeded the $30.00 deal amount. Thanks in advance.....

By Win Balingit

2 years ago

This app is total garbage!!! Don’t waste your time!!!!☹️

By Rawaa

2 years ago

most Garbage app I've ever seen it takes 50000 receipts to get 100 points and a 100 points that I cant do nothing with AndLet's say you go grocery shopping today in you put the see the next dayIt would not take it buy because it's 2 days late so you know what I don't want this headache too much of a annoying headacheI don't want to 100 points that I can buy nothing withI think it took 100000 points to get $5 Amazon cardNo way no more that's too much waste of my time to set their take pictures For all the receipt

By Deborah Poole

2 years ago

When I hit Fetch Rewards it said I had to update it. I had over 15,000 points and then when I updated it gave me a whole new account. I lost all my points and would you to look into it and get my points back. Let me know. Thanks

By Pam Bologna

2 years ago

At lunch I sent my friend the link to join Fetch. She never received it neither did her husband. The code in the link that I sent her is RWUQ3. She used it as she joined fetch. I never received any points and being a Sunday I read where a friend joins fetch I receive 4000 points. Could you please respond to this?

By Wynetta Robinson

2 years ago

I am trying to reset my password but I am not receiving an email to reset it

By sherli

2 years ago

I have tried MANY times to get into my account, to scan a receipt. I have changed my password MANY times and NO MATTER what all I get is a screen that says,,,,,,,,, Sorry...... Time to update! Slick new features await, so update to the latest version of Fetch Rewards now. OK. I click OK and it asks for my password and BAM!!!!!!!!!!!!!!!!!!! right back to Sorry! this is getting very frustrating. PLEASE LET ME KNOW WHAT THE PROBLEM IS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

By mario tagle

2 years ago

HI, I'm trying to sign in but it says " sorry, time to update! slick new features await.... i can't seem to more forward. can someone call me at 440.382.4596 thanks.

By Angela Narey

2 years ago

Can not scan any receipts. It says receipt scanning is temporary unavailable. Has said this for 3 days.

By Elaine Holmes

2 years ago

Why is my account deactivated.

By Helen langhorne

2 years ago

Cannot access my account. Message said it has been deactivated. What happened

By Jenny Berg

2 years ago

When I first signed up I did a typo in my email address. A d instead of s. Thought I corrected. Can’t log in

By Marjorie Coombs

2 years ago

I send fetch sign up to my son and nephew, they accepted my requests and joined fetch and fetch did not added my points. Why???

By Brenda Rhodes

2 years ago

I would like to know why my account was deactivated. I had 38,387 points & had to get a new phone today. What was the problem?

By Lucy

2 years ago

My Email address was typed wrong so I can’t receive Email’s

By Ruth dunn

2 years ago

Fetch said I would get 700 point if I scan a receipt I scan three different ones and one of them that Said the 700 points but I did not get my 700 points please adjust this

By Deb Schreiber

2 years ago

I am having trouble with getting my points and have had for a while. Yesterday I submitted a receipt and got 75 points for Lays and Gatorade. I corrected it and submitted 10 Kraft which WERE on the receipt. Less then 5 minutes it said it was corrected and I still only had 75 points. This has happened in the past same thing, Can someone tell me why? I probably had 20.00 and got 75 points. Thanking you in advance. Deb

By Sandra V. Garey-Dukes

2 years ago

I made a purchase from Walmart on December 31, 2020, I submitted my receipt several times with no positive response what is the problem with my receipt I would like an answer today or I will delete the FETCH app it is not doing me any good if you cannot validate all of my receipts.

By Glenda Scott

2 years ago

I need to talk on the phone with a Live Person and I can’t find a Phone number, I can take a picture of my receipts and then I get my Rewards but whenever I shop online like to Walmart I push the blue E Receipts button and nothing and my Email is already connected it says and I do alot of Online Shopping that I could be getting Rewards for,thank you so much

By Angela Pearson

2 years ago

I can't connect the correct email in order to connect to other retailers for online receipts.

By Michelle Breaux

2 years ago

I requested a rewards card for $10,00 and I do not know if you have my correct address. After hurricane Laura and Delta most of Lake Charles, Louisiana is destroyed. You intentionally do not have a telephone where your customers can call. I am no longer in Lake Charles, Louisiana. I am now in Jennings, Louisiana. I would like to know where you sent my card. Do I need to give you a negative report online, like other peop,e have done. I sent you messages before with no answer from you. Michelle Breaux.

By Lola Goad

2 years ago

I can not get my fetch rewards to display any rewards

By Laura crouse

2 years ago

I got a message that you do not recognize my device....tried sending an email for help but it will not go thru....HELP...

By Allison Moon

2 years ago

My account says that it does not recognize my device. It says it will send a reset to my email but the original email is no longer valid. I am not able to change it because your help line is not working. Very frustrated

By She’ll Desalvo

2 years ago

Where’s my reward points can’t see them and redeen

By Sherri holland

2 years ago

Says it does not recognize my device this is the second time trying to reach you to fix it please fix it soon!!!

By Kathy Boyce

2 years ago

I redeemed points for a Visa card. I can see the card in my rewards and it says I will get an email with that card and barcode to use. I have never received an email yet and it has been 3 days. My daughter redeemed points the same time and for her email right away.

By Alicia Payne

3 years ago

I keep getting error messages when trying to submit the E-receipts from Amazon. I’ve never had trouble before. It just started about a week ago and when I click on the E receipts button it gives me an error for my Amazon account. I have the correct email in there

By Ahmia Bates

3 years ago

My account was deactivated for some reason without any warning. Can you guys fix it please.

By Melissa

3 years ago

I'm no longer able to access my account. I get messages and emails sent to me from fetch I've changed my password thru the link I tried connecting thru Google and Facebook I'm kinda sad. I worked hard for those points! Please help !?!?! Melissa Ostrander

By Diane Evans

3 years ago

I was asked to verify my device. I declined because the device discussed was not my type of phone. Now I am locked out of my account.

By Beverly

3 years ago

Can’t Use my $25 visa gift card

By Gordon

3 years ago

can I get my account back from you I'll make Shure I don't mess up this time and be more care full I miss it and cant use it and having it will you give me a chance its a good app to have

By Mart Ousley

3 years ago

I've been trying to contact you all to get my account because I've already learned at least a $5 gift card and now you're saying that it's deactivated so I'll lose that I guess you send me messages but you don't answer none of my messages

By JoAnn Slusher

3 years ago

I tryed setting me up an account and it said that I need to contact you so my phone number could be updated

By Amy Michelle 33

Used to love this app until now

I rarely leave reviews. However, to hopefully prevent my situation from happening to anyone else, I’m taking the time out to leave one. If I could give this app zero stars I would. Today I had 51,000 points I had been saving for some time. I went to redeem only $10 worth for papa johns and kept getting this error message. Finally I opened the app after force closing to find I only had 11,000 points left. I never confirmed redeeming my points. I immediately messaged customer service like the error message said to do to get a lady named Gabriel who I sent screenshots of the error message and I sent proof I don’t have a vpn downloaded so no way for one to be on. She told me sorry this can’t be reversed after arguing with me and trying to convince me it was my fault which no it was not. It was solely the responsibility and fault of the app. Gabriel didn’t respond after my last message showing proof of no VPN until I messaged support again. Then she responds to say she’s sorry this can’t be reversed and they forwarded this to the development team so it don’t happen to anyone else. That was 40,000 something points I just got ripped off for. Never did she try to make this right in any kind of way. So just a heads up be really Leary of this app because us people who utilize this app are not what matters to customer care. I’m done. I am not going to ever use this app again nor will anyone I know use it. Thanks a lot Gabrielle!!! 👏🏻👏🏻👏🏻👏🏻smh

By Everie Echktz

Scan Limit......please

I’m not trying to be bitter or a Karen. I recently downloaded this app a couple days ago and loved it! I thought this app was way better then all the other apps out there for “money back” by scanning your receipts. All the popular apps did nothing for me, THEY were scams. Download bates. When I came across this one I really enjoyed it, until it said I hit a scan limit. Really? The reason I enjoyed it was because you scan all your receipts and you earn points no matter what. You can earn points to earn prizes. As an everyday consumer I thought this was perfect. Until it said I couldn’t scan anymore receipts. Keep in mind, some of us have big families, some of us are forgetful and need to rush to the store to feed there families. Some of us can’t always keep track with every household product they have and don’t have. Some of us are laid off of work and want to get out and go somewhere once in awhile. What’s there to do? Well, America says we should eat out more, spend money, shop at all our available grocery markets and don’t forget to tip, tip, tip!!!!!!! Times like this, being an American is rough. If Fetch Rewards could take this in consideration that would be lovely. It’s not my fault I’m a disabled veteran, who’s forgetful and just trying to protect and take care of my family. I’m just doing my job. I’m not a criminal always reaching there “Scam limit” I mean “SCAN LIMIT” Thank you and have a nice day. 😃

By Kimberreader

Update Fail

I have loved using Fetch Rewards for the last two years. I have been able to get rewards from my normal shopping activity. There are times when I am buying an item like soda and It isn’t brand specific, so I will choose one that offers bonuses (ex. buying Pepsi vs. coke). Getting gift cards on all my purchases has been great. However, the December 2021 app update added a feature that made me want to immediately delete the app forever. I am a private person and don’t share purchases or anything else personal with friends, family, and definitely not with strangers. The Social/Beta feature immediately showed what “friends “ my account was connected with from referrals. I could see all the activity these people had with Fetch. It also showed them everything I did, so that we could “compete”. One of these friends was a person I did not know at all (Wes). Now, my friends may have always been able to see my activity and I didn’t know it, but that is something I will never appreciate. After a long time researching I figured out how to disconnect friends from my account. This fixes future activity, but these people (remember Wes is a person I have never met), can still see previous activity. Also, if you invite others to join Fetch, they will be able to see your private information unless you manually disconnect them. Fetch, please remove this feature. I will not be sharing your app with friends as long as this feature is an automatic feature.

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