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We were very happy with their design services and professionals. Their order service, however, was wrought with problems and inconsistencies that cost us time and money. For example 1.) we had to return a $600 coffee table. We did, and weeks later it had not been refunded despite knowing it had been received weeks before to the store. When i emailed Havenly they immediately issued a refund that i can only assume they’d been sitting on for weeks. Would we have ever gotten it had i not called?? I dont know but the fact they treated my money that way is a big “no” for me. 2.) we had two items we found for better price and immediate availability by simply googling them where the app said it was back ordered 3 1/2 months. Unacceptable. 3.) about 4 weeks after my initial order, i inquired as to when a set of chairs would arrive given they were never assigned a date or tracking info. They response was they’d been backordered and would arrive in 8 weeks. When i went to the manufacturer’s website it was in stock and available to ship in 8 weeks. So basically the order rep had forgotten to order 4 weeks prior (I had also checked then and it had been in stock the entire time) which costs us 4 weeks in which we had to pull chairs in From another room. All together the experience ordering was littered with a lack of accountability. It would have saved me time and money to simply take the design info and get the items myself.

I was so excited to use Havenly that I I actually bought 3 packages. Not only are the app and website terribly designed and unclear, but the service itself is very far below what they advertise on Instagram and other sites. You can only do 1 project at a time, it can take forever to find a designer who can start soon, and the designer I was finally paired with was a poor communicator and had subpar ideas. When I finally realized that I would be better off decorating myself, I asked for a refund and the company did respond quickly to process that, but didn’t care at all why I was walking away from their service or offer to find me a different designer. I think this is a great idea that sadly isn’t being executed well. Waste of time.

I’m disappointed to write that once my design service was complete, ordering the items through the Havenly site was frustrating and I don’t recommend it. I was sent the wrong item and they went back and forth with me first blaming the vendor, then blaming me. I had documentation that their site was the issue, with the email confirmation from them saying which item I ordered. Then I paid for shipping the wrong item to me, paid shipping back to the vendor and shipping again the correct item. At no time did their customer service apologize or clarify that this would be the case. Love the design service, and my experience with my designer, but order all your items directly with each vendor to avoid their customer service follow up.