🏷️ About: ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.
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ServiceChannelProvider is the worst I can’t even clock out now. It was tolerable when I first started using ServiceChannelProvider now it’s so garbage I think I’m gonna go with service titan.
Tons of bugs, glitching, will say I'm out of range when I am in the building. I would rate it zero stars if I could.
ServiceChannelProvider has suddenly become in usable constant internal errors can’t log in or out at site
Since newest update unable to create new work orders. Been over a week now and no progress into fixing it. Left out high and dry!!!! Have sent numerous screenshots and still nothing.
Used ServiceChannelProvider to do work order vender was upset very misleading submit quote shown to have done work have delete ServiceChannelProvider and will never use again!
It will not let you log in with PIN number. Keep getting error messages. PIN numbers are good because I can check in on phone just fine. PLEASE FIX!
Swirling icon over check in button on iPhone after app update and it doesn’t go away. I was intentionally NOT updating my iPad but it auto updated this morning and now has the same issue as the iPhone.
ServiceChannelProvider is very buggy lately. I check in on a job site and ServiceChannelProvider gives an error message. I have to force close ServiceChannelProvider and check in again to get it to work. Also ServiceChannelProvider no longer automatically populate the accepted work orders.
I don’t think there has been a single day I haven’t had at least 1 issue that has slowed my job to a halt. The only reason I’m even leaving a review on this page is because I’m on this page so often to uninstall and reinstall it to try and get it to work.
You can not add a work order when you arrive on site. It never works and then you have to call in and they get upset that you didn’t go through ServiceChannelProvider . I haven’t got paid on some jobs because they said I haven’t logged in when ServiceChannelProvider doesn’t work. It’s infuriating!
The refrigerant tracking feature does not work as it should. It keeps saying open leak record and won’t let me edit where I put refrigerant on the work order before and always have an error message or it says open leak record when I literally put the leak I fixed.
I can’t list every single problem with ServiceChannelProvider, I do not have time. I just wish they could get email alerts when we have problems with app. Like clocking in and out, adding refrigerant and parts to the client parts list. Wish it would disturb this developer with emails when problems come up.
I reinstall ServiceChannelProvider every few months hoping it has been made functional. Sadly it has only worked a few times, and that years ago. Now it doesn’t allow to accomplish anything. I am tech forward and prefer to work digitally, but in this case I always end up checking in&out by dialing the phone #.
ServiceChannelProvider constantly loses connection to the server, makes adjusting your time nearly impossible, and crashes at least daily. I don’t know if they hired the worst app programmer available, or shot themselves in the foot by stiffing the developer, but ServiceChannelProvider is trash. If I wasn’t required to use ServiceChannelProvider for work, it would have been deleted long ago.
ServiceChannelProvider is not user-friendly and frequently displays error codes, leading to wasted time when trying to enter services. It consistently fails to function as expected, making it difficult to complete tasks efficiently. Out of the five apps we are required to use for snow removal services, this is by far the worst. A more reliable and streamlined system is badly needed.
How about ServiceChannelProvider doesn’t have to completely reload every time I swap to another app to get a number or something. OR timeout constantly. Also, how come the WO I’m logged in at doesn’t stay at the top of the screen. If I accept a WO, it doesn’t always go to my assigned jobs. ServiceChannelProvider is missing EVERY QOL function possible. Impossible to use. My work just implemented ServiceChannelProvider and now my job is 10x harder just to do simple tasks. ZERO STARS WOULD NOT RECOMMEND!!!
Doesn’t check in, have to call the number. App deleted.
Pretty much concur with previous ratings. If you don’t have a 5G device it won’t work in certain areas. That’s a big minus are you Listening EG Group? The majority of your stores have poor reception. ServiceChannelProvider has bugs are you listening app developers? I have to use my 5G phone as a hotspot so ServiceChannelProvider will work on my work provided iPad.
Needs work!!!!!!!!!
All is okay but when making a ticket on ServiceChannelProvider with photos, it will say that it’s failed or the photos won’t load but if you go back it will show up with the photos and ticket. Just needs some bug improvements all over especially when checking in a ticket it won’t load unless you refresh the screen.
Just happened to me today where I clocked into job and then I went to clock out the timer was gone. Then randomly it showed back up and obviously it says I’ve been clocked in for 10hrs to the job.
We are a provider and utilize service channel through one of our customers. We have never had a issue with billing, invoicing our client or bookkeeping. ServiceChannelProvider and service is inconsistent, uses unnecessary steps that are a waste of time and have caused thousands of dollars in delayed billing with lost invoices. The customer service appears to be automated and unhelpful. We comply with several other management apps for our business and this is by far the worst service.
ServiceChannelProvider does not load the menu after logging in with a PIN. Closed all apps, restarted phone, checked current software, deleted and re-downloaded ServiceChannelProvider , and it still doesn’t work.
Information related through ServiceChannelProvider is used as verification for my work performed, and I will now have to jump through some hoops to make sure I’m paid properly.
iPhone 7; iOS 13.3.1
My billing time does not always start on a job site, in which case ServiceChannelProvider is useless and we must use the telephone line. My techs are at work to fix things, not to gripe with an overdeveloped app for a service that our clients unfortunately utilize. Please advise, thank you.
Updates seem to make it run slower and slower. Horrible when your traveling trying to get work done and half your time is spend closing it out and restarting because it times itself out.
Service channel and it’s app are not user friendly. Would not recommend it to anyone. I’ve notified my clients that Our company will not utilize service channel. It’s been one hiccup after another. Two thumbs down.
Just like another person has stated, I was parked in front Of the building and it said I was miles away however, my gps showed my actual location. ServiceChannelProvider cost me time and frustration. Highly not recommended.
KP
I wouldn’t use ServiceChannelProvider but my customers require it. It keeps getting slower to login and load a ticket. It keeps throwing errors.
Location service is a joke. Keeps finding me in a completely different state.
One star because it doesn’t have ads. But it doesn’t do anything.
There’s several listings on my company and none of them work. Wasted my time
I download ServiceChannelProvider / will not log in
I have to work instead of play with this
Doesn’t work
We use ServiceChannelProvider hundreds of times a month. Works almost flawlessly. The only other review mentions he has an STD
Easy to navigate and we use this hundreds of times a month.
Great application to do my work orders
ServiceChannel Provider does not appear safe based on available data.
JustUseApp Safety Score for ServiceChannel Provider is 0/100.
This assessment is based on our NLP analysis of 104 user reviews.
Combined with the app store average rating of 1.7/5.
ServiceChannel Provider does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for ServiceChannel Provider is 0/100 .
This conclusion is based on analysis of 104 user reviews.
ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device.
Now you can keep your customers and your company in the know with status updates for work performed on-site.
