Pets Best Pet Health Insurance Reviews

I wish I would have looked at the ratings before signing up for this insurance. It is all pretty abysmal coverage, checkups end up costing close to the same price without insurance and they do not work with you to clearly establish what is covered. We had an accident when my puppy was about 4 months and she is now over a year old and we have not received a penny back on the reimbursement.
They have some of the worst communication I’ve seen at any company, they won’t send confirmation that they have received anything and in my experience only send emails after you call 2-4 times asking about it.
Would highly recommend a different company, it doesn’t seem like they know what they’re doing and care more about making you feel irrelevant than about you or your pet.

Inept is a kind way to describe this company.

Frustrated with Pets Best website. It will not let me download and open documents half the time. While it it does seem to work better on my IPad my IPhone not so much . If you arrow back or click on a different tab you get kicked off and have to sign in again. Often times I click on a tab and it appears to be locked up so I arrow back you know what happens then. I pay for the Wellness Plan for both dogs. Submitted 2 claims for teeth cleaning and they came back I do not have that benefit to which aI have been billed for over two years time. On hold with customer service over 30 minutes and get some guy who has no clue. He tells me with this issue he will have to get another agents advice. On hold again. Repeats questions I have already been asked. I hang up in frustration. If I leave Pets Best and go to another then any pre-existing issues will not be covered so I am stuck while every year at renewal prices go way up. Reviews looked great when I first made a choice but I have buyers remorse big time.

Be aware that if you are trying to upgrade your policy and they decide it needs to be rewritten, any illnesses that they have covered while your pet is on this policy will now be deemed pre existing and will not be covered. I was trying to upgrade to cover exam fees as well, but that would make all current illnesses that were treated on this company's policy that they previously covered now pre existing, and would not cover anything.
Claims take very very long to process, asking the vet for information that they already received from previous claims.
They advertise PetsBestPetHealthInsurance but it doesn't work at all. When trying to view a claim it brings you to the website to log in again…and that just spins on the login screen. Anything else you try to access it makes you log in though the browser…whats the point of PetsBestPetHealthInsurance ?

I hate PetsBestPetHealthInsurance. My vet emails me receipts, so it should be a simple matter of saving the receipt and uploading it to PetsBestPetHealthInsurance on my phone. However, probably at least 85% of the time when I try to open PetsBestPetHealthInsurance, it doesn’t work. Either it won’t open at all, meaning it just spins at the home page and won’t even show me my pets, or the submit claim function simply does not work. I can locate the pdf file on my phone and hit upload and PetsBestPetHealthInsurance just shows the spinning “waiting” icon forever without ever actually uploading it.

I am so frustrated and tired of having to move to my laptop to file claims (or having to sign in to the actual website using my phone—why bother with PetsBestPetHealthInsurance ?). My phone OS and PetsBestPetHealthInsurance are always up to date, and I’ve had the same problem for months. This is literally the most useless app I’ve ever had.

The insurance is fine, I guess, but be prepared to spend a fortune on increased premiums if you ever file an emergency claim. One of my cats just had a hospital stay that cost $5k. The company reimbursed me for the full 80%, but they just nearly doubled my total premiums for three cats. DOUBLED. For one 2-day hospital stay for an urgent condition. Just be aware that that’s a thing they’ll do if you ever end up using the emergency illness/injury coverage.

Listen everyone - make sure you wait the 14 day waiting period after your policy starts BEFORE you take your dogs to the vet. They didn’t cover $3,000 in medical expenses because it didn’t meet their 14 day waiting period even though my dog was deathly Ill. They clearly don’t actually care about the health of your dogs. Please wait 14 days before you take your dogs to any vet and tell the vet the symptoms happened right at that 14th day, they can’t prove you wrong and your bills will be covered this way. I got screwed because I went to the vet about a week too early and now have to be punished for taking my dog to the vet TOO SOON. I canceled my policies for both of my dogs. Why pay $80 a month when they won’t cover anything. I suggest going with banfield or getting a care credit card and planning for the expenses yourself. They are a waste of money and don’t care. What a dumb loop hole that can easily be worked around.

2 stars for PetsBestPetHealthInsurance only. PetsBestPetHealthInsurance was great before I got a new phone. I loved being able to submit everything from my phone, it was so convenient. Since getting a new phone, I can’t even login. I’ve authorized and not authorized Face ID and notifications, when it gets to the “Continue to app” button, nothing happens. When I click on app support, nothing. PetsBestPetHealthInsurance is effectively useless.

The insurance has been great, even communicating when it was taking longer to process a claim. I’ve had heartworm prevention for both of my dogs listed on an illness claim more than once and they take care of both without me having to submit a wellness claim separately. If they could fix this issue with PetsBestPetHealthInsurance , it would be 5 stars.

First year with a puppy, paid for best wellness ontop of best benifit plan which is a scam. Got my female dog spayed, as one does when one doesn’t want to wind up with a litter, and despite having a plan that includes coverage for prescriptions, only $150 was covered out of the $850 total expenses through the vet. I didn’t think I needed to seek out the spay truck that goes to low income areas to support those communities since I have the means to pay for pet insurance but apparently I should’ve taken that resource from someone else who needed it because I didn’t know that this company wouldn’t include the various elements such as bloodwork and post op medication necessary for a spay in their “spay” coverage. I’ll be changing policies when the year is up and my holidays are ruined thanks to this unexpected expense! Yay! I guess an emergency c section due to puppies would’ve been fully covered…but not the preventative surgery to avoid that? Doesn’t make sense.

So, I’m a long-time pet owner and have had several pet insurance companies. I like to try different ones based on coverage and reviews, and PetsBest came up as well-reviewed and a good match for the young cats we were adopting.

The first well-kitty claim went well (settled quickly, though payment was slow), then the second claim everything fell apart. PetsBest took the entire 30 days to settle a simple conjunctivitis claim and then another 10 days to pay the claim. I realize these time parameters are allowed according to the policy, but it’s the same with all other policies and I’ve never experienced such lags with claims handling and payments. I’m already established now with PB, so I’ll hang in there, but I probably would go back to Embrace Insurance if I have the opportunity in the future.

Regarding PetsBestPetHealthInsurance , I don’t know what’s up with the UI, but it only works about 10% of the time. It only give the “page loading” bouncing dots when I try to access claims or any of my account information. I tried to make a payment today and the option isn’t even available. I’m rocking the newest iPhone (updated with the current iOS) so it’s not a hardware issue. PetsBestPetHealthInsurance needs serious work, and paired with the shaky claims experience (so far), I’d tell folks to keep looking for a different company.

The insurance is great- it’s not cheap, but neither is human insurance, and you have to pay up front and get reimbursed a couple months later (as I’ve never encountered a vet willing to wait to be paid directly by the insurer later) but, for what it is, it’s great. Then there’s PetsBestPetHealthInsurance .

First “app” is a generous description. It’s more of a rebranded browser window showing you the website, complete with exhortations to try PetsBestPetHealthInsurance instead. Currently when I try to view a claim, while craning my neck because PetsBestPetHealthInsurance is locked in portrait mode and I use an ipad in a keyboard case that holds it in landscape, I’m taken to the login screen but then the login never processes, it just hangs on “logging in”. On my phone at least I can view it the right way up, but the login still doesn’t work. The only way I can actually access my account online is to use the website in my system browser. Honestly PetsBestPetHealthInsurance doesn’t even deserve the second star as it’s completely unusable, but I do like the company that much and remember past versions of PetsBestPetHealthInsurance that actually worked, so hopefully they’ll go back to that soon.

I’ve had a policy for two years contributing almost $1500 for a well maintained indoor cat. Of the two years of coverage only two regular maintenance checkups were covered totaling roughly $90 (by reimbursement). Three of three dental/health services recommended as “essential” by my vet were not covered - and not covered by most any company, at exorbitant cost which I’d have had to shell for first anyway if they had been. And then only receiving a portion back. Save your money, work out an arrangement with your vet and pay out of pocket. The slow and clunky app and website are also difficult to navigate. And while you can initiate a policy relatively quickly cancelation is totally different, waiting on hold for half an hour. Not to mention a sneaky undisclosed $17 premium hike I wouldn’t have seen if I wasn’t looking.

App is awful: Slow, and freezes, forgets my login on one screen but not the other. 2 different menus and they do different things. It won’t open medical records or some documents when you click on it. Service: taking forever to process a simple sinus infection, and a lot of bogus rules about pre existing conditions. I rescued an older cat and got insurance… no I don’t have dental records from the last year. So I’m paying them a lovely monthly premium then don’t even get a teeth cleaning or extractions covered. Kitten gets better coverage- I suggest you shop elsewhere for adult cats unless they have a squeaky clean health history. Customer service is rude and they talk to you like you’re an idiot. I’m def a sucker, good reminder 👌🏼

After researching lots of pet insurance companies, I wound up choosing pets best and it has definitely saved me, well me financially, and my dog literally! If you own a dog breed that you know is prone to certain health issues it is definitely worth it to get up to 90% reimbursement, but I would even get it at a lower reimbursement rate for less problematic breeds. I’ve been a customer for a couple years now and can say that I’m satisfied, although some of the larger claims take much longer to process than the time frame that’s given and PetsBestPetHealthInsurance definitely needs some work. It had some bugs before where it would randomly log me out, but now I’m unable to even log back in even though I can use the mobile website just fine. Update: it’s been months and I can no longer use PetsBestPetHealthInsurance . It won’t let me log on even though I have no problem logging in online.

We just renewed our policy with PetsBest. Our first year was problem free. We have the total package, illness, accident, and wellness. Our illness claims were processed in a timely manner. The wellness claims take a little longer. Ours took about a month, but they came through. So far, their customer service has been great. We’ve had no problems, and anyone we have spoken to was professional and knowledgeable, and took care of things.
I didn’t give it 5 stars because of the long hold time to speak to someone, probably because of the Covid thing, and because of the longer claim processing time for wellness issues, but overall we are satisfied with PetsBest.
If you do have to file a claim, it’s worth the extra effort it takes to get the documentation from your vet, needed to process your claim. If you have what you need, there are no snags. I found it was easier to ask ahead of time what they needed from me before I sent in the claim.
Hope this helps someone.

I’ve had Pets Best coverage for my rescue dog since 2018. In the past year he’s had multiple medical problems including ministrokes, pancreatitis, and osteoarthritis. Several hospitalizations, MRI, numerous treatments, and medications… they covered it all. I’ve been more than happy and thankful for Pets Best. There’s no way I’d have ever been able to afford all of these expenses.
PetsBestPetHealthInsurance though leaves a lot to be desired. It used to work fine. But now when I try to sign on, the little wheel just spins infinitely, and I’m not able to access anything. I’m now having to go to the webpage in order to do anything. Minor inconvenience, but it was much easier when PetsBestPetHealthInsurance actually worked.

Petsbest has literally been a life saver since I enrolled my puppy when I first got him. He’s over two now but it still comes in handy for those unexpected expenses. Can’t recommend enough!

(DEVELOPERS LOOK HERE) My only critique is for PetsBestPetHealthInsurance .

When filling out a new claim, you come to a page that asks if you have any additional information to help with the claim. The input for this section is WAY too small and doesn’t easily accommodate details, even though there’s an entire page. Ideally the input would be some kind of text box that would more easily allow users to add multiple lines for context without having to scroll within a tiny input.

Our Susie was very ill a few years ago. Pets Best was with us the entire journey. After nearly a month of hospitalizations, very expensive vet bills, Susie pulled through just fine. Pets Best lived up to their promise, so much so it gave us the monetary peace of mind to tell the vets…save her life!

I’m writing this review because our Susie is sick again, but not related. Chronic diarrhea for 2 days, took her to local vet for evaluation. We’re sure she’ll be fine, but because of the security of Pets Best, we did not hesitate to take her in.

We see how Susie fares over the next few days, and test results come back, regardless of outcome, we know Pets Best will treat us fairly👍

When I adopted a dog- my mother recommended pets best insurance and so I signed up that same day. Never thought my dog would later be diagnosed with idiopathic epilepsy, need double TPLO surgery and now bladder surgery. I wouldn’t have been able to afford all of these surgeries and treatments if it weren’t for Pets Best insurance. Filing claims is an easy process and customer service is helpful. Reimbursements take 3-4 weeks give or take. The new updated app glitches A LOT and I am constantly uninstalling and reinstalling just to be able to use it -but that’s the only bummer. I highly recommend Pets Best!!!

I am writing this review in complete shock of what just happened. My dog had a catastrophic sudden illness where his immune system attacked his red blood cells. I sat in the vet’s office in agony of whether or not to trust this insurance and commit to over $5,000 in treatment. I woke up this morning to a small Christmas miracle - a $4,249 reimbursement!!!! I only had the insurance since February of this year, I had only taken him to the vet three times in the 8 years I had him. I was sure they were going to find a million excuses of why not to pay, including a complete lack of medical records. However, I didn’t have a single problem. I almost never write reviews and I’m still hesitant to trust that this company will always be this reliable due to the fact they won’t affirm anything about payments for services before hand. But wow! I’m so thankful this holiday season for Pet’s Best!!!!

I have had a good experience in the first few months I have been a customer. I have an older dog and appreciate that I could get coverage. The wellness addendum is well worth the extra cost as it has covered vaccinations and flea and tick and heartworm medication, plus quite a bit else. I find the customer agents easy to work with. I have never, so far, had a claim that was not paid, except in the beginning when I needed to meet my deductible. I find they provide the best coverage for the most affordable premium of all the other pet insurance companies.

I saw this ad in June of 2022. I’m 50 years old and have enjoyed companionship with dogs for many years. My Dobie was approx 2 years old and for reasons unknown at the time I elected to buy this insurance. 6 months later my dog had an incident that led to hospitalization and the vets telling me they had treatment that could run as much as $8,000. I said yes for the treatment to save her life, and just hoped my insurance was legit. Long story short it was 100% legit and the policy enabled me to recover much of the costs. 100% recommend this company!