Contact Pets Best Pet Health Insurance Support

by JB Red

I hate this app. My vet emails me receipts, so it should be a simple matter of saving the receipt and uploading it to the app on my phone. However, probably at least 85% of the time when I try to open this app, it doesn’t work. Either it won’t open at all, meaning it just spins at the home page and won’t even show me my pets, or the submit claim function simply does not work. I can locate the pdf file on my phone and hit upload and the app just shows the spinning “waiting” icon forever without ever actually uploading it.

I am so frustrated and tired of having to move to my laptop to file claims (or having to sign in to the actual website using my phone—why bother with the app?). My phone OS and the app are always up to date, and I’ve had the same problem for months. This is literally the most useless app I’ve ever had.

The insurance is fine, I guess, but be prepared to spend a fortune on increased premiums if you ever file an emergency claim. One of my cats just had a hospital stay that cost $5k. The company reimbursed me for the full 80%, but they just nearly doubled my total premiums for three cats. DOUBLED. For one 2-day hospital stay for an urgent condition. Just be aware that that’s a thing they’ll do if you ever end up using the emergency illness/injury coverage.

by My2Yorkies

Frustrated with Pets Best website. It will not let me download and open documents half the time. While it it does seem to work better on my IPad my IPhone not so much . If you arrow back or click on a different tab you get kicked off and have to sign in again. Often times I click on a tab and it appears to be locked up so I arrow back you know what happens then. I pay for the Wellness Plan for both dogs. Submitted 2 claims for teeth cleaning and they came back I do not have that benefit to which aI have been billed for over two years time. On hold with customer service over 30 minutes and get some guy who has no clue. He tells me with this issue he will have to get another agents advice. On hold again. Repeats questions I have already been asked. I hang up in frustration. If I leave Pets Best and go to another then any pre-existing issues will not be covered so I am stuck while every year at renewal prices go way up. Reviews looked great when I first made a choice but I have buyers remorse big time.

by Gmedodge1

Listen everyone - make sure you wait the 14 day waiting period after your policy starts BEFORE you take your dogs to the vet. They didn’t cover $3,000 in medical expenses because it didn’t meet their 14 day waiting period even though my dog was deathly Ill. They clearly don’t actually care about the health of your dogs. Please wait 14 days before you take your dogs to any vet and tell the vet the symptoms happened right at that 14th day, they can’t prove you wrong and your bills will be covered this way. I got screwed because I went to the vet about a week too early and now have to be punished for taking my dog to the vet TOO SOON. I canceled my policies for both of my dogs. Why pay $80 a month when they won’t cover anything. I suggest going with banfield or getting a care credit card and planning for the expenses yourself. They are a waste of money and don’t care. What a dumb loop hole that can easily be worked around.