Alef app not working? crashes or has problems?

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Published by Karim Fikani

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Have a Problem with Alef: Learn Arabic For Kids? Report Issue

Common Alef Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Alef app on iOS and Android devices. Solve all Alef app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Alef iPhone Issues and Solutions

Alef iOS app crashes, not working, errors
Alef iOS app network issues
Alef on iOS has black/white screen

Alef Android App Issues and Solutions

Alef has errors/crashing/not working
Alef server network connectivity issues
Alef has black screen

Alef iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Alef app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Alef app crashes or not working on Iphone (iOS):

Close and restart the Alef app on iPhone
Update Alef app to the Latest Version for iOS
Uninstall and reinstall Alef iPhone app
Update your iPhone to the latest iOS version

Fix Alef on iPhone unable to connect to server/internet connection issues::

To resolve Alef network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Alef black/white screen (blank screen) on iPhone:

Follow the Alef iOS app troubleshooting guide Here →

Alef Android App Issues and Solutions

Fix Alef not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Alef app issues:

Force Stop the Alef App
1. On android, goto "Settings" » click Alef app. » click "Force Stop".

Update Alef to the latest version on PlayStore

Clear Alef App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Alef app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Alef.

Fix Alef unable to contact server/ Alef internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Alef » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Alef » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Alef on android.

Solve Alef black/white screens issue on Android:

Follow the Alef android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Karim Fikani, developers of Alef.

28.57% Contact Match

Developer: Marlu Studio

E-Mail: [email protected]

Website: Visit Alef Website

About this app

Introduce your child to a fun educational experience with Learn Arabic for Kids, where they can learn basic words while they play on their own browsing and clicking on beautiful original drawings. Developed with the help of early childhood education specialists, this game is ideal for helping children from 1 to 8 years old learn Arabic. All they have to do is click the drawing on the screen and repeat the word they hear in the selected Arabic dialect. We're the only app on Alef Store that doesn't limit you to Standard Arabic. Completely safe for children of all ages, Alef will become the favorite activity of the youngest members of your household, as well as the adults!