Balance Grille App Reviews

Balance Grille App Reviews

Published by on 2026-02-27

🏷️ About: The Balance Grille App is your go-to solution for enjoying your favorite meals with ease. Order ahead to skip the lines and take advantage of convenient curbside pick-up, making your dining experience quick and hassle-free.


     


Is Balance Grille App Safe to Use?

We Investigate the app owner's website (Balancegrille.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
63.4%

😎 Positive experience
36.6%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 536 combined software reviews.

Is Balance Grille App Safe?
Balance Grille App appears generally safe, but use with caution.
36.6/100

  Safety Analysis »»

Is Balance Grille App Legit?
Balance Grille App appears legitimate, though exercise caution.
36.6/100



Read 20 Customer Service Reviews 😠💢

4.7 out of 5
App never works 90% of time

BalanceGrilleApp is never working super annoying. It always crashes.

Never works

It seems like every time I get a craving for Balance, BalanceGrilleApp is never working and it just says try again in a few minutes. So I try again in a few minutes it’s still doesn’t work. So I just get food from somewhere else. Oh well, their loss. 🤷‍♀️

Sign in

BalanceGrilleApp only lets me create a new account if I sign out or happen to delete BalanceGrilleApp for a period of time. Lost any points I had.

Fine, until it takes your money without placing your order

It occasionally takes your money without placing the order.

Crashes

App worked great every time I’ve used it, till now and the last update, now it crashes every time I open it and it keeps saying I placed an order when I didn’t

Reward Points

I’ve loved balance for years and i racked up about 1,600 points. One day I updated BalanceGrilleApp and they were all completely gone. I was going to get a sweatshirt with all of the points. I tried many times to get them back, called many numbers, and emailed many people. Nothing is working and it still says i have 0 points. Someone please help me!

Doesn’t work

No matter how many times I uninstall or reinstall, app states “BalanceGrilleApp will be restarted to update its content”
Frustrating, I have severe social anxiety and don’t like to confront people on wrong orders so I rely on these types of apps.

App won’t work, it just says that it will restart over and over again.

BalanceGrilleApp has stopped working completely. Uninstall and reinstall doesn’t fix it. Restart phone doesn’t fix it. I had to go inside and there were people there. This is the last time. I’ll just go to Chipotle or HotHead Burritos for bowls from now on.

Wonderful food, payment options don’t work

We loaded up an order full of food. Neither the Apple Pay or Credit Card options would work. It thought Apple Pay was not set up (it is) and thought the credit card info was incomplete (it wasn’t). Had to resort to taking a screen shot of our order so I could take it with me to the restaurant.

Love their food but app has failed me multiple times.

I would like to say first BalanceGrilleApp is user friendly, it’s easy to make an order. One thing I have had issues with multiple times is that I will place an order in BalanceGrilleApp , and when I go pick up my food they say the order was never in their system. I always get an email with my order summary, the total is charged to my card, and it usually shows up on my app. This hasn’t happened once this has happened more than 4 times. I am not sure what is wrong if it’s my account or BalanceGrilleApp , but it makes me not want to use their curbside service and wait to order their food until we can go in person to place orders.

Would be great if Apple Pay worked

BalanceGrilleApp is easy to use and the order process is great. However, I get an error about “needing to set up Apple Pay” every time I try to utilize the option, and then it takes me into BalanceGrilleApp ’s allowances/settings in my phone where there is nothing about it. I use Apple Pay regularly and have only ever had issues with BalanceGrilleApp...

Needs comment section

Needs a comment section so I can get thing on the side.

Selection difficult

Hard to select location (Cleveland). Also “lost” my cart when I backtracked to the map accidentally. Otherwise seems pretty usable.

Add an extra sauce button In bowl options.

Because when I walk in and I ask them for extra sauce I always get the evil eye. Like I know it costs extra. But it's so inconvenient that it isn't just a bowl option and you have to go all the way back out to go order it. Just simplify it. Make it one of the bowl options like "veggie on the side". Also would be worthwhile to add an "extra remark" section like when you want something slightly different than normal.

Great place

I love BalanceGrilleApp it’s super easy to navigate and find all of the items that I want to order I do have 1 suggestion tho it’s that maybe they could add a favorite section where you can favorite your items so it’s easier to find your “usual” otherwise I love it!

Add a menu to the app

It only lets you see the menu if you’re ordering food. Other than that, food at balance is AMAZING. Never had a bad dish there EVER

Love Balance and this App

We love using BalanceGrilleApp because with a rambunctious toddler we have found carryout pretty convenient. BalanceGrilleApp allows us to order ahead and skip the line. Plus the food is great!

Great, fresh food, incredibly friendly staff

This is one of the most user friendly food ordering apps I’ve ever used. Ordering lunch is quick, easy, and it provides a great level of customization.

Great app

Awesome app for a local spot!

Please add back Apple Pay (it’s more secure) as well as a way to tip the hard workers!

Great App & Amazing Food

BalanceGrilleApp is so easy to use & navigate through. Even if you don't order through BalanceGrilleApp , you can still use your loyalty "card" on BalanceGrilleApp and show the balance employee at the register. I'm so thankful they made and app for Balance. It is the BEST!



Is Balance Grille App Safe? 🙏

Balance Grille App appears generally safe, but use with caution. JustUseApp Safety Score for Balance Grille App is 36.6/100.
This assessment is based on our NLP analysis of 536 user reviews. Combined with the app store average rating of 4.7/5.

Safety Analysis

53.8% of users say app is safe 👍
53.8%

27.7% of users say app is risky 🚨
27.7%

18.5% of users have some concerns ⚠️
18.5%


Is Balance Grille App Legit? 💯

Balance Grille App appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Balance Grille App is 36.6/100 .
This conclusion is based on analysis of 536 user reviews.

🔏 Privacy & Data Safety

Balance Grille App collected the following data from you:

  • Data Used to Track You:
    • Location
    • User Content
  • Data Not Linked to You:
    • Location
    • User Content



How was your experience with Balance Grille App? Post a Review




Features

Every order you place through the Balance App earns you Loyalty Points that you can redeem for free items such as Snacks, Teas, and Bowls.

Every purchase made through the App earns you Loyalty Points, which can be redeemed for free drinks and food just for being a valued customer.

Order ahead to skip the lines and take advantage of convenient curbside pick-up, making your dining experience quick and hassle-free.

Be one of the first to receive the latest news and updates about our restaurants, and enjoy special offers, such as complimentary Birthday Bowls and fun freebies just for being an active App user.

Our number one goal is customer satisfaction and transparency, starting with preparing our food using whole ingredients.

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