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I had this terrible experience that my order was late for almost 2 hour and when I finally got it, 1 item was missing....the customer service was completely helpless. After a very messy, tedious and rude conversation, they didn’t solve the problem at all. After waiting for 2hs and no ETA provided, the customer service suggested me to pick up the order by myself...seriously, I really don’t get this. I told them I wouldn’t be able to pick up the order the. they suggested to cancel my order....I mean, I kind of get it, but could you, the customer service, at least to try to solve the problem like call the restaurant and communicate with them? And this is not the end of my nightmare. About 4hs later, I finally got my food, and found out one item was missing!? They didn’t inform me anything! Can you imagine after 4hs waiting and you still don’t get all your food delivered! And the only response they had for this completely messed up order was a $5 credit, available to use in my next order. Do you seriously think I gonna use the service again after this terrible experience? Except all the aforementioned experiences, I don’t feel any special of being a paid member of them. They just don’t know how to value their customers...time means nothing to them. If you don’t value your time and wanna your day be ruined, go ahead and get this app. Otherwise try other food delivery service.

I will give 0 star if there's the option. The driver dropped my meal at the gate of my community and sent me a picture without any signs to find it. He didn't notice me at all!!! I called him. He said he was busy and hung up the phone...... What is the most annoying is the customer service' feedback. They stood by the driver and let me pick the meal up by myself. I refused and asked for a full refund. The customer service still insisted to let me pick it up. They even said to send another driver to deliver the dropped meal. I was like excuse me? It's under the covid pandemic. This is how you treat your customer? Let them eat the meal someone dropped? The customer service was still trying to deceive me even after I insisted on the refund. They said they would refund to my chowbus account. It's a trap. It's not a real refund. Fortunately I knew the difference. I said refund to my original bank account please. They just ignored my requirement and said they will refund to the chowbus account. I stressed again and waisted about two hours to get my money back. Before that I had been waiting for my meal for more than one hour, which is more than half an hour delayed than the expected delivery. Will never come back. They don't care about you and your health at all!!!

I have to complain about the customer service. The response is very unsatisfying and the attitude is very rude towards the order that was delivered missing some stuff. I ordered Haidilao, and they missed fresh bean curd in the tomato soup and pork in the green pepper soup. The customer service is very slow, and she thought I did not check the order carefully enough. After I explained what food was missing, she said she would contact the restaurant to see if they can refund my missing stuff. Then, I waited 15 minutes, and she said she was waiting for the restaurant to respond. And I asked if the restaurant cannot refund. She said she will refund me with Chowbus credit. Then, why should I wait almost an hour for this? Any point of waiting if I can get the refund immediately? At this point, she did not even say a sorry. The reason I go to customer service is looking for help to my missed order, not being angry with the customer service and wasting my time. I also got the screenshots for our conversation. Her name is Flora. This is my first time using Chowbus and the last. This experience makes me feel like I am begging for help. I will tell all of my friends to avoid this app.