Contact ezCater Support
Company Name: ezCater, Inc.
About: ezCater helps busy people find and order delicious food for work, from boxed
lunches for a single meeting to catering company-wide events. Order food, check
the status of your order, earn rewards, and more — all from the app.
ezCater Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit ezManage Website
Privacy Policy: https://driver.ezcater.com/privacy_policy.html
Developer: ezCater
3 Most reported problems 😔💔
EzCater fail
by Redsister927
Spent 20 minutes creating an order for a large hospital luncheon on the afternoon before the event. Well before the restaurant I was ordering from was closed for the evening. Got a confirmation. Discovered this morning that the order was cancelled. NO COMMUNICATION from either exCater or the restaurant. I had selected “find an alternative” as this option was available. EzCater just dropped the order when the caterer wasn’t available (why list them then?!?) and didn’t bother to notify me despite having an email and cell phone on file. UNRELIABLE, UNPROFESSIONAL & USELESS! I deleted the app. I can’t risk my own business by trusting it to such a terrible system. Run away from EzCater.
Horrible and persistent delivery issues
by $noone$
ezCater has become unusable due to delivery issues. Food is routinely an hour or more late, or worse, orders are cancelled at the last minute. Customer service through the chat function regularly assures you that the food is on its way only to come back an hour later and say that the caterer has cancelled. They allow you to rank restaurants but don’t allow you to see which restaurants use DoorDash as their delivery service. The DoorDash orders are routinely late or cancelled. I am deleting this app and I recommend you find your catering solutions elsewhere if your business is important to you.
Awful service they are a bunch of theives
by Annreye
Don’t let this company fool you they do not have their own drivers they use door dash drivers and they rip the drivers off they don’t give the tip to the driver they keep it Christmas time I had a fresh to order from Cumberland mall to deliver it was over 300 meals and I had to drive 13 miles for $8.75 I did not know this at the time because with door Dash they don’t tell you the whole tip until you drop off and I saw the receipt from the customer there was a $50 delivery fee and a $50 tip I received nothing but $8.75 they keep all this money for themselves they are a bunch of greedy peopleI’m just trying to raise my children I am a single parent and that kind of money would really help me if I was to get it please do not order through these people door dash does catering also and I think they do a better job because they always make sure we get 100% of our tips
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