Contact gamehouse Support

by Amrns11

I have been a fan of Emily, Sally, & Angela since the first games. I’ve bought every game and played them numerous times. I was really excited to see that you have a subscription for most of the games and I would get unlimited play. Yesterday I subscribed and thought I was going to play. When I click into the games they are asking me to buy the game or subscribe after the 3rd level when I have already subscribed. I have the receipt of purchase from the App Store and my bank receipt. I have done everything imaginable to get the games to work: delete and reinstall, sign in and out, turn my phone off and on. Nothing is working. I canceled my subscription this morning, but it says I should still be able to play until September 3rd, but the games still won’t work. I am really disappointed.

by Lyndavon II

Example: What do you think I've been doing? This has been going on for 2 weeks now. Wow! They really are not organized very well. Now, of course, they won't refund my purchase directly. More hoops...Now thru Apple..Ugh!

I, along with many others apparently, or having many issues with these game house games lately. I too, just as Amrns's review below, cannot get my single game Sweet Revenge to unlock. I have tried it all, same as they have, with no luck. Fine, I'll accept a refund.

HOWEVER, what is particularly frustrating and disappointing, is the level of customer service by GameHouse. It's as if they don't even read our messages and just keep sending generic instructions. GAMEHOUSE, either fix your issues or give up this, so far, failure of a business model & go back to the old ways. Never had any problems back then.

P.S. - It's ridiculous to have to jump through hoops to unlock a simple purchase. Although, I have to say, when "My game won't unlock" seems to be lengthy in FAQs, I had a feeling this was an issue.

by Ellyianorra

I purchased this subscription expecting to be able to play the games listed in the app uninterrupted and without ads just as the description says. Unfortunately I am unable to play a single game without a crazy amount of ads interrupting the games. Some games I can’t even play past the first chapter. Every game has said to buy yet another subscription on top of this one. I have tried contacting support. Unfortunately they have yet to assist me in fixing this problem after two weeks at this point it’s just a disappointment and not only the company and the app but in the customer service as well.