DocCheck Help Status

Last Updated on 2020-04-09 by DocCheck Medical Services GmbH

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Most reported problems

Not working

100.0%

Common DocCheck Help Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve DocCheck Help network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the DocCheck Help App
1. On android, goto Settings » DocCheck Help » click [Force Stop]

Clear DocCheck Help App Cache and Data:
1. On android, goto Settings » Apps » DocCheck Help » Storage » click [Clear Data] option. This clears both data and cache.
2. restart DocCheck Help.

On android, goto Settings » Apps or Manage Apps tab.
Click DocCheck Help » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto DocCheck Help » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch DocCheck Help

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Developer: Softemia

Dec 04, 2025, 12:09 AM
a iOS user from Hennigsdorf, Germany reported problems with DocCheck Help : Not working
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