Food City Reviews

1) It does not save my item order or favorite indicator when I drill down into an item to read more info.
2) When placing my order and paying, it would not authorize my card for the purchase, but did put a $1.00 on both cards that I tried. Then on my 3rd attempt it told me to select another card or pay at curbside, there is nothing wrong with my card as I just used it for a Walmart online order.
3) Also there is no delete function nor can you lower the qty to “0” if you change your mind. You have to go to the final screen, look for features in the top right corner of the item to delete or add them to a list.

As a former prof who once taught web page design, the online ordering site is really frustrating. When I request something it usually sends me a list of what, to my eye, are totally unrelated items. My wife uses frozen diced onions in many recipes, but the website can never seem to find them.
The go-cart shoppers are wonderful. When I laboriously spell out the specific item I want as a special request, they can find it, although the online site cannot.
In short, the go-cart service has literally been a life saver for us, but the web site needs a lot more of what we used to call “high touch”.

You can tell this is a TN store it’s by far the most frustrating grocery app I have, it loads when it wants too, it kicks me out randomly, hardly any coupons and it won’t let me put my phone number in for my card, I can’t use self checkout because the kiosk won’t scan my card on my phone, I can’t give my number to the cashier because it never finds my card. I’ve had the same
Card since I was 18, moved out of state and changed my number, moved back and I can’t update the phone number. This “new” update kicked me out once again and won’t let me
Log back in. The only reason I shop here is because it’s down the st from me but I think I’ll just drive the extra 8 minutes to Kroger instead where I can use my plus card at the self checkout or give my phone number to q cahier. Also I lost my physical card and now I can’t even use my fuel points!!!

FoodCity makes me crazy. I just tried to add a Food City gift card to my pick up order…and it would not come up. Come on Food City…this is ridiculous! The Food city app particularly when doing a curb side pick up order is the most frustrating thing. When you search by the exact description from YOUR ad often you can not pull up the item. The cost of pick up is ridiculous. Other places it’s free with a minimum order. I have stopped using Food city because of this and have reduced my shopping from there period. I have no edits to make as the same issues are there. Searching for items is a joke. You can type in the exact information for the food city ad and you can’t find it. Further go cart should be free…period.

I went to update my Value Card number so that I could download coupons and update my Value Card on savings apps like Ibotta on Coupons before I went shopping tonight. One large problem. Your app does not update for 48 hours. So that means if I would like to take advantage of the coupons that Food City has, I am sure out of luck. It’s 2022. Most apps have progressed far enough that it doesn’t take 48 hrs to update a value card, it’s instant. I have two choices. I can postpone shopping for two days if I would like to take advantage of the savings, or just go shopping today. I am disabled, so going shopping is not something that is easily planned in the first place. If I use apps like Instacart to do the shopping for me, I don’t get in store savings plus I have to pay about $20 in tips. People on disability have very tight budgets. In the age of Technology, it would be nice if companies would plz make things more accessible. TY.

Please, PLEASE improve the search function. While not completely worthless, it’s very close. Being able to search is such a critical function and FoodCity has the worst of all the grocery apps I’ve used. I do 99% of my shopping online and I go to the stores with apps that are easy to use and that have the products I want/need. How can I do that if the search is basically worthless? Even just a minor improvement in the search would double my rating (and other’s ratings as well, I’m sure). Other apps have no problems and have good search functions so it can be done. I don’t know why you wouldn’t invest in improving it (unless you don’t want online customers). Otherwise, app is fine.

I have used the food city app for over 6 months. In that time I have had my go cart order confirmed twice but when I go to pick it up it never went through and received. There has also been two times that it would not accept my credit card even though there was nothing wrong with my form of payment.

I’ve used Kroger’s app and Walmart’s app and they are by far so much easier to navigate and I never have ever had a glitch using them. I will not be using food city again for pick up.

Edit- STILL NO OPTION TO TIP! PLEASE ADD THIS! The recent update has improved some of the kinks.

It’s a handy app to have, but lacking in many seemingly obvious ways. The search function is nearly useless at times. When I search “white bread”, I’m not looking for white Lily flour, or cornbread mix. I just want a loaf of white bread. Also when I add a Sale item to my cart, I shouldn’t have to start back at the top and re-scroll through the hundreds of sale items to get back where I left off. Same with coupons. It’s super irritating. I could go on… But lastly, PLEASE add an “Add Gratuity” option to Go Cart orders. I insist on tipping, and rarely carry cash. They deserve it!!

So many additional clicks and digging through different menus to find commonly used features. Viewing sale items is extremely cumbersome. To get to BOGO items is 6 clicks and then every variety shows so the list takes a long time to fully display. This would be better if the category was displayed and then the user could expand. It should also not require 6 clicks to get to such a valuable section. The shopping list function is equally clunky. When shopping in store regardless of how I sort the list, which only list a portion of the aisles, it doesn’t list them in any sort of order. The list goes back and forth across the store. I also can’t see an easy was to clear my list when I’ve shopped it. Right now I have to click on each item. Select Delete Item and then be asked each time if I’m sure. I should have the ability to remove all checked items and then receive a delete confirmation. I would suggest the product manager try to shop using FoodCity. Maybe check out Publix app. It’s come a long way over the years and has become quite user friendly.

App is all right but difficult to use when shopping in store. I have now used FoodCity almost 3 months. Learned I could select my store, create list, select shop in store, and sort by aisle.
But aisle numbers greater than 10 should not sort before aisles 1 thru 9. And many times items are not located in the aisle stated in the list so I have to go to each aisle and look at the overhead legend to determine if the product is in that aisle.
Please either hire app developers with more experience or collaborate with Kroger app developers.

The search functionality works fair. The biggest issue is with the favorites and shopping list items. Neither seem to reflect todays price and typically shows the price the day the items were placed in the lists. Next is the issue with deleting the items off the list; you have to go through 3-4 steps to totally remove an item from either list. Lastly, when you declare you’re “Shopping in the store”, less than half the items indicate which aisle the product is located. I’ve patronized your business since before you moved to the current location so I generally know where items are located however, some items roll to the bottom of the list and I have to “double back” to pick up the missed items. Have your developers check out your competitions app, (Kroger’s), they have an app with better functionality. Don’t worry, I still use your establishment 90% of the time…..

FoodCity is not as easy as others. Takes a while to search for some items, especially coupon items. Wife will send me photos of items she wants digital coupons added to card and I search for them. Sometimes we do not find the items. That is frustrating. We also have to change our location. Why FoodCity changes our store location when we do not do that is puzzling. We change it to the store we desire but another time it will appear with a different store and we have to change it again. Overall, a good app but not great yet.

FoodCity is okay. There are several things that could be improved to make shipping easier, faster, and less frustrating.

1. Coupons: each time click on a coupon in your "on card" section to see/select the items, when you go back the entire coupon page loads again from the beginning & you have to scroll through again.

2. Scrolling: You may think only maybe a dozen items fit your search, but you have to swipe up to load more items instead of one smooth scroll or even multiple pages.

3. Stock: several items that I know I can get in store aren't on FoodCity & FoodCity often shows items that are rarely available. A way to update FoodCity /online with inventory would improve this.

4. Searching: when searching a specific brand or item many of the results are completely unrelated. Even using the "departments" option is a wild mix of items. For example, searching the meat department for beef may load results such as ground beef, streaks, and.... DOG FOOD.

5. Need a way to search by diet, such as gluten free.

Overall, it's usable once you figure out how to scroll & if you always buy the same items. But it could use a lot of improvement.

I I shop eat both Food City and Kroger online. Your website is so much more difficult to navigate than theirs. I figure you’re paying to have it built and operated but you definitely need to take a look at Kroger’s website. It’s just so much simpler to navigate and it holds much more of your history so it’s much easier to reorder old favorites . It takes so much longer for me to place my order on the FC site. I love FC and the lady that does the GO Cart in Seymour TN is so sweet. I just wish it was easier to place the order. H th and you.A

Employees are very nice and helpful!
Need to have a list of items that are commonly purchased by customer. It would be easier to select them and not have to type it in each time. Finding items when you type them in can be difficult. It sometimes pulls up unrelated items. The $4.99 pick up charge is not charged by other grocery chains. Consider dropping the charge.

The old app and UI was so difficult to navigate I definitely have an easier to identifying the circulars sales. I would recommend a search result count feature which should be pretty easy to implement. I enjoy this in Publix’s app just to see how many deals there actually are whether it be bogo or sale etc. should just be a query count. Great improvements all around!

The website is not well done. The main problem is the search engine. I put in "garlic" and any product with garlic in the name comes up. I even go tho the "Filter" bar and put in Produce department. Garlic bulb is not found.
Also, if I misspelled a product, it will say no item found.
I spend more time searching than needed.

I have other pickup apps and I do buy from other stores but my local Food City #712 has been a wonderful place to buy my groceries. I have seen how kind and helpful that people can be. The great people that work the pickup section have helped me acquire exactly what I have needed for my special dietary food needs. Thanks for your help from a devoted fan.

I’m only giving 3 stars because FoodCity itself has a lot of issues with lag. It also doesn’t show all items available when I type them in search, even when I confirm they do have the item in the store. I do love the convenience of loading coupons and making lists.

I was having trouble with my value card points. Apparently there’s a complexity behind it and we’ll long story short. I called them and left a voicemail. Lavonda returned my call although I wasn’t able to answer, she also left a voicemail explaining how the problem I had, had been solved and fixed it all for me!