Contact Food City Support
Company Name: KVAT
About: Welcome to the Food City App!
The Food City app offers a smooth, fast, and
intuitive experience, making your grocery shopping journey easier than ever.
With a fresh, clean look, all favorite features are here, like digital coupons,
weekly ads, shopping lists, plus curbside pickup and delivery options to fit
your busy lifestyle.
Food City Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: fcmobile@foodcity.com
Website: 🌍 Visit Food City Website
Privacy Policy: https://www.foodcity.com/terms_and_privacy_policy/
Developer: Food City
3 Most reported problems 😔💔
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by Sandiiiiiiiiiiiii
You can tell this is a TN store it’s by far the most frustrating grocery app I have, it loads when it wants too, it kicks me out randomly, hardly any coupons and it won’t let me put my phone number in for my card, I can’t use self checkout because the kiosk won’t scan my card on my phone, I can’t give my number to the cashier because it never finds my card. I’ve had the same
Card since I was 18, moved out of state and changed my number, moved back and I can’t update the phone number. This “new” update kicked me out once again and won’t let me
Log back in. The only reason I shop here is because it’s down the st from me but I think I’ll just drive the extra 8 minutes to Kroger instead where I can use my plus card at the self checkout or give my phone number to q cahier. Also I lost my physical card and now I can’t even use my fuel points!!!
Frustrating
by TopoftheMT
This app makes me crazy. I just tried to add a Food City gift card to my pick up order…and it would not come up. Come on Food City…this is ridiculous! The Food city app particularly when doing a curb side pick up order is the most frustrating thing. When you search by the exact description from YOUR ad often you can not pull up the item. The cost of pick up is ridiculous. Other places it’s free with a minimum order. I have stopped using Food city because of this and have reduced my shopping from there period. I have no edits to make as the same issues are there. Searching for items is a joke. You can type in the exact information for the food city ad and you can’t find it. Further go cart should be free…period.
Not a fan
by Gluten Free Dad & Pop-pop
1) It does not save my item order or favorite indicator when I drill down into an item to read more info.
2) When placing my order and paying, it would not authorize my card for the purchase, but did put a $1.00 on both cards that I tried. Then on my 3rd attempt it told me to select another card or pay at curbside, there is nothing wrong with my card as I just used it for a Walmart online order.
3) Also there is no delete function nor can you lower the qty to “0” if you change your mind. You have to go to the final screen, look for features in the top right corner of the item to delete or add them to a list.
Have a Problem with Food City Mobile? Report Issue
Why should I report an Issue with Food City Mobile?
- Pulling issues faced by users like you is a good way to draw attention of Food City Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Food City Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Food City Mobile.
