Contact BevMo Support

I’d love to give this app a meaningful review, but I can’t creat an online account despite already having a BevMo membership. I get “A communication error occurred. Please validate fields and try again.” All fields check out, nothing empty. This feels like a bug, but if it isn’t then y’all need better UX for sorting out whatever is wrong. Happens on website too, so not in the clear there. SERIOUSLY HAMPERING MY PLANS!!! Update: finally able to sign up for an account, only to end up navigating circles around checkout. On the website, navigating to checkout removes everything from cart. The app doesn’t purge my cart, but when I enter my shipping address it decides then (contrary to what it says in numerous places throughout the site/app) that it doesn’t ship to DC. WHAT THE HELL IS GOING ON WITH YOUR DIGITAL TEAM?!?!

This app is the worst. It logs you out constantly when you are trying to make a purchase, forgets which Bevmo you are shopping at, then gives you incorrect inventory on top of all that! I placed an order yesterday for pickup, the order finally goes through and then I get a call this morning stating that they no longer have the product. The app still shows they have 9 four packs of the beer, and I’m now told they actually don’t have any. What good is an app that gives you bad info when we are TRYING to spend money at your business?!?!?

It takes a bit of work to not think this edge-case through, as it’s an obvious one. If you go through an order at 12:59, select a pickup time for 2:00-3:00, complete the slow Payzee process—easily one of the worst payment gateways I’ve seen in a while—and are approved, you’ll head back to the app ... which will tell you you’ve selected an invalid pickup time. “Oh, we’ve gone over the hour and they need more than an hour to process. No worries. I’ll pick 2:15.” Do so ... and then the app tells you the order has been charged already. I wonder if Total Wine has these issues? I dunno, but I’m already out $140 at BevMo today and am being told to just charge again and It Will Work This Time, Really (TM), so I may as well go down the road and try my luck there. They’ll maybe even use the payment gateway that BevMo used to use, where I could tell it, “just use my iPhone Wallet,” and it said, “no worries.”