Contact 98point6 Support

by Not Happy With AdvancedMD

Used 98point6 because it was recommended by my employer as a quick, easy option to receive care for minor illnesses. I ended up with a D.O. that couldn’t even diagnose a simple skin infection! She told me to go to the emergency room! I was told by my insurance company to use this app for minor issues and was referred to the most expensive, worst possible place, especially during a pandemic!!! Isn’t that the point of this app??? Easy access to care for minor issues??? I ended up contacting another app, sent the same pictures and was prescribed the antibiotics I needed. The “doctor” I saw was incompetent to say the least. I will NOT be using this app again! A total waste of an hour...

Response to developer: I see the developer responses are as incompetent as their providers, LOL! They are either lying to protect their image, or really as disorganized and ignorant as they appear to be... No, developer response person, I DEFINITELY used the 98point6 app! Please don’t try to insult my intelligence or yours by trying to discredit me because “doctors” on your platform are incompetent. I’ve never used AdvancedMD for care, I didn’t even know that was an option, but thanks for giving me an alternative to the crappy 98POINT6 app that I can use in the future.

by Kitty Kibbles

The doctor’s on this service are extremely condescending. They also apparently can only treat any illnesses or infections once, so you’re paying $120 a year plus a $1 a visit to receive absolutely no help. My most recent visit, I wasn’t even looking for a prescription or treatment. I sent details and pictures of the area of concern and all I wanted was advice on whether or not I needed to be seen in person. The doctor rudely told me that he couldn’t help because I was treated for the same thing 7 months ago. He said to continue to do the things I was already doing to treat the problem. No other advice given. Turns out I have a massive infection in my lymph node and needed to be out on antibiotics immediately. No testing done at urgent care, I was simply diagnosed by my symptoms and the doctor looking at the are. Same I provided to the DR in this service. What is the point of this service if they can’t actually treat or diagnose you.

by ItsSchecky

I needed a 3-day gap prescription of medication, requiring a televisit & submitting my prescription to the pharmacy. After downloading & signing-up for the “98point6” membership, the app was stuck where it required my profile to contain a pharmacy. I searched for support and left 2-messages, at non-human alternatives, unable to start a session because the app doesn’t allow you to progress until your profile contains your pharmacy preference. 4-hours later, miraculously, the app let me choose a pharmacy. From there I submitted my medical issue. The doctor was very kind and supportive but couldn’t help me a bit because not only could she NOT prescribe scheduled medicines by a required tele-visit, she couldn’t submit the prescription to a pharmacy without an approval to submit electronically. I wasted the entire time and effort from the beginning moment I believed this app was a solution. PROCEED WITH CAUTION; READ EVERYTHING; I DID AND SEE WHERE I LANDED?