Markate : Job Management Reviews

by Npsflorida

🚫 Beware of Julia, Scott and Stephanie with this app! Not only is their software glitchy and nonfunctional, but they are dishonest and unethical. 🚫

I signed up with them a couple months ago after Julia sold me on the fact that they had an “amazing proposal kit” feature that would be even better than my current software (PEP cloud). I needed to make the change because PEP cloud is selling to Sherwin Williams and going to be geared even more towards the painting industry.

Anyway, after taking a moment to play with the features on this app, I thought that it would work for me so I slowly started to import customers, set up my drip email, bought a virtual number from them, etc. However, when I went to start setting up the proposal kit (that I explained to Julia was EVERYTHING to me), I noticed that it was so glitchy that I could barely type in a paragraph and when I went to add an image, it would split up the text and jumble up the entire screen. Just a glitchy mess like a computer with a virus...

I first made Stephanie aware of this a month ago and was told (with her condescending attitude) that I needed to watch the video and just edit the template that was already there. I kept trying to explain to her that I had already watched her video and that it wasn’t a user error but a glitch in their software. She then agreed that if you try to use anything but their templates, that it wouldn’t work. Out of frustration, I reached out to Julia and made her aware of the software issue since she was the one who sold me on the feature. I assumed they would be able to fix the software issues causing the glitch so I was patient and waited a few more weeks while continuing to convert.

Well recently, I made another attempt to use the “proposal kit” assuming it would be remedied by now and the glitches are now even WORSE! I reached out to Scott and was told that if I sent him a PDF file of my content, that he would try to get it to work. I worked on creating this PDF (containing 4 different proposals) after work over the course of a week and emailed it to him. He confirmed he received it and would start working on it. However, after tinkering with it for a few days, he gave up on it and told me he was just too busy. So then I went in my profile and looked to see what he had accomplished only to see his attempt at creating just a few paragraphs and noticed that he ran into the same glitches that I did and was unable to get the software to work himself.. It’s almost like they are paying someone off Fiverr to write this software and have no idea how it works themselves. They just make vague “how to” videos that are of no help!

At this point, I reached out and requested a refund for the money spent (2 months plus features that I payed for) on a subpar software that I am unable to do anything with. Stephanie told me that the proposal portion of their software is in “beta mode” meaning that they are still testing it...BINGO! Now the truth comes out. Keep in mind, Julia sold me this software with me under the impression that they had an amazing proposal kit. This is a feature I told her I absolutely HAD TO HAVE in any software I use for my business.

Julia had the audacity to reach out and offer me a $5 credit for the proposal kit rather than refunding the hundreds I wasted with them.
I think this company preys on new businesses by offering a cheap start up price. A lot of these business owners have no idea what an “e-bid” or “proposal kit” is and haven’t had the pleasure of using a feature like this with another, more reputable software. So to them, it’s no big deal that the feature doesn’t work. For an established home service business, emailing a customer an interactive proposal with the option to accept and sign is a MUST.

With that being said, I’m open to recommendations for a reliable software company that has:

- An “e-bid” option
- Drip email follow up
- Follow up rating feature
- Service reminder email feature
- Scheduling
- Payroll
- Quick books integration
- A bulk email blast option
- Zapier integration
- Etc. (I’m probably forgetting a lot)

I’m willing to pay for something great. Please don’t reply saying how great this app works for you because I know for a fact that it doesn’t work for an established company and the staff is condescending and dishonest. I refuse to put my business in the hands of people like the this app staff.

by Robotrick68

Can’t even create an account

by Ambitious Andy

this app app has been consistently freezing. Definitely not good for business..

by Daniel173838

Only allows US phone numbers / addresses. If you are not in the US, you can input a random US address/phone but it seems unnecessary / inconvenient. Most of the basic app features still work but it would be nice to tie in to a Canadian phone#.

by Stratparrott

Support argues and some connector upgrades won’t let you see how useless they are until you pay. If you’re on an annual membership they automatically charge you for a year on “connector” upgrades too. If you cancel they refuse refunds. I canceled within 1hr after finding it’s Zapier integration completely useless.

I’ve been using Zapier and IFTTT for a very long time and I am a developer. This is a poor connector.

by Caleb9998

We used this app for a few months. It’s pretty glitchy. We switched to jobber and it’s way better. I wish I would’ve just started with jobber because it’s worth the price difference

by Digital-mess

Trying to use 14 day trial but can’t get past entering type of work option, I selected Handyman and that’s as far as it goes for the personal data entry. Haven’t had the chance to use it and my trial period is almost up.

iPhone 6+, OS 13.6.1

by Pro Kleen Exterior Services

Currently, we run a small scale exterior cleaning company. Therefore, it is imperative that we automate as many functions as possible in order to provide a great customer experience and make our own lives easier. I tested two other CRM platforms abs was not pleased with customer service and ease of use. I began using this app on a free trial basis, and signed up within a day or so. It has enhanced our professional appearance from scheduling to invoicing, and the various automated follow up features are definitely a game changer! I highly recommend this app!

by The King 757

Markate will let you run your business from a iPhone or android with ease. I have been using Markate for two years and I am very happy with the outcome the service. Markate will make you look way more professional I get a lot of Positive comments made by customers on how professional it seems. Markate Does so many things for your business like text your customer when you’re coming and keeps all of your customers emails and names safe for client retention. You can do estimates and invoicing also Markate and it’s a very powerful tool. Oh also you can send out mass email and text message advertising every so often through Markate for a little extra fee. The impression your client will get when using Markate and the capabilities for your company make it so worth having this in your arsenal for your company and looks so much more professional and in tune with the future. Julia this app is totally awesome and her team of associate get back to u of u have an issue in a timely manor.. thumbs up for Discount Carpet Clean!!👍🏻

by Steve Alleva

I’ve used a lot of different invoice and operations apps and this app is by far the best.

by NicholasAdams

Not sure why Markate only has 3.9 stars. I’ve been using Markate for 2 years now and haven’t had any crazy problems. A few things have came up in the past, but when I reach out to customer support in Markate , they have always provided a solution. Markate has EVERYTHING you could possibly need for a small business. CRM, customer notifications, automation, directions to customers location on the fly, you name it, Markate has it. If it doesn’t, I’ve emailed support on some thoughts for improving the software and they actually implemented it. I mean come on, this deserves 5 stars. PS this app, if more people knew about this, it would be loved by so many more business owners. My first move would be this app(ing) on the highest scale. Thanks again, GL

by S. Carters

One of the best business apps I have ever used. Always coming out with ways to make running ur business better and easier. Love Markate.

by Long Live Snap Save

I think it needs bit more to be complete but I know these guys are working hard to get it done
I’ve been testing it for the past week and so far I love it

by Millionmade

I’ve been in the Carpet Cleaning business 25 years strong. I recently started a new carpet cleaning business and Tested a premium CRM for all Carpet Cleaners. Well, I found this app and no other software company can compete with this app’s Value for your money. Give it a shot! You’ll be glad you did. John Mason
Mason’s Carpet Cleaning.

by The Burton

this app has enabled me to help run my handyman business from marketing and lead generation to operations and finance. I am able to penetrate new markets while maintaining the rapport I have with my existing customers with their automation and streamlined workflow I can focus on getting work done vs managing the little tedious reminders, follow ups, admin tasks and this app handles it all for me!

by Oahu Steam Clean, Inc

I can’t say enough great things about this company and our business relationship has just begun.
Julia and Scott ( the team members I’ve been in contact with the most ) have been genuinely great people, the kind of service you receive when you deal with a small business. ( which I love and cherish so much )Most of the emails I get include “ please let us know how we can help “, it’s such a breath of fresh air dealing with this app. They answer their phone, call you back, reply to emails, there is NO press 1, press 2, press 1 and then get disconnected…lol.

Some more great things about this app:
• There has been NO hard sales.
• NO please review me - This is something I wanted to do.

this app, you folks have got it right. Keep up the GREAT work and thank you for allowing me into the family.

Aloha

by Djcombz

this app has been a big help in getting my business going. Very user friendly and best of all the staff is always available to address any questions regarding Markate and it’s functions from sending estimates that automatically convert when accepted to Markate updating the client when we are on our way until the end. All from my iPhone or laptop. There’s a free trial available. however, I ended up subscribing before my trial was up.

by Lilycharming

It will be great to have the photos uploaded faster and buffering minimized.
Also would be great to be able to zoom photos.