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Company Name: Caterpillar Inc.
About: The Cat® Wear Management System platform enables Caterpillar dealers and
customers to measure and manage their equipment wear components. The CTS Pro
module allows measurement and management of undercarriage components.
Cat Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Cat Website
Privacy Policy: https://www.cat.com/en_US/legal-notices/cat-wear-management-system/mobile-app.html
Developer: Caterpillar Inc.
3 Most reported problems 😔💔
PSSR
by H510WRS
This app has become more cumbersome as time has went on. Instead of getting better, it seems like more layers of crap have been added. Oh, I forgot to mention all the updates and the vicious cycle where you can’t use the app because it requires you to update. But you can’t update because there’s no current version available in the App Store to update to. This is the third time I’ve been stuck in the field and can’t use the app to measure undercarriage due to updates and no new version to update to. This app has been in place for a few years now. Why are we still experiencing this kind of stuff?
Dysfunctional. App
by Cat Track Man
I have been using this app since 2019. Every update that has been performed has diminished the functionality of this app. Unfortunately I have to use this app daily. The developer needs to return to the basic reason this app as created “ to use the input of the end user to create undercarriage reports. In my opinion they need to destroy this aggravating, and frustrating app that, at times is literally unusable on job site. If I could use the website to create my reports, I WOULD NEVER USE THIS APP AGAIN.
Cumbersome
by UC JLM
Unable to update Service Work History making your inspection useless unless you fill out another Service Work History. The first inspection now takes two to three times longer if you try to fill everything out correctly.
Have a Problem with Cat® Wear Management System? Report Issue
Why should I report an Issue with Cat® Wear Management System?
- Pulling issues faced by users like you is a good way to draw attention of Cat® Wear Management System to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Cat® Wear Management System customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cat® Wear Management System.
