FaxFree: Send Fax From iPhone Reviews

by Jgr301

It says you can sign up for a three day free trial and easily cancel any time from the settings screen. However, once you sign up for the trial and go to the settings screen, there is no way to cancel.

Follow up: I emailed the developers on the day I downloaded FaxFree about the fact that there was no way to cancel. I instructed them to cancel my subscription effective immediately and informed them that they were not authorized to make any charges to my account. They deliberately waited a week before replying (to make sure the free trial period had expired) with complicated instructions on how to cancel my subscription. However they still made the unauthorized charge to my account.

I got Apple to reverse the charge and I’m currently working on getting Apple to ban FaxFree from FaxFree Store as a result of their unauthorized charges to my account, AND I am also filing criminal charges against the developers for making fraudulent charges to my account. Therefore it’s possible that by the time you download FaxFree, the developers might be in prison.

by AIC081988

I was VERY HAPPY with the pricing options. Especially when I had seen that FaxFree even offers just a PLAN for ONE WEEK for just $4.99 because I’m a SUPER BUSY Mom of 4 and I MUST HAVE these SIMPLE, EASY TO USE phone apps available to me BUT I do NOT want to get stuck HAVING TO CHOOSE a plan where I’m STUCK paying EVERY MONTH when I only fax things MAYBE twice a month!!!! UNFORTUNATELY I’ve ended up pretty UNSATISFIED with this FAXING APP for my IPHONE because out of ALL the FAXES I sent, I had ONLY 2 of them SUCCESSFULLY SEND and had been RECEIVED, meanwhile it tells me that my fax has SENT than about AN HOUR LATER, is when I am NOTIFIED that the fax had FAILED TO SEND!!!!! I have the CORRECT fax numbers that I’m sending to and I also have a STRONG connection to my Wi-fi when at home, as well as I ALWAYS check that my SERVICE PROVIDER signal is FULL before sending any fax so I’m led to believe that this is a FAULT of FaxFree itself??

by S. Wineman

I would give zero stars if I could. The quality was so poor that after being charged $60, I still had to run down the street and have my document faxed elsewhere. I have attempted five or six times to get ahold of someone regarding the issue and a refund as I cancelled within two hours of ordering this worthless app. I have yet to get a response. This was three weeks ago. Nothing. Not even an acknowledgement of my complaint. There isn’t even a contact number listed to call. I was under the impression that this was a month by month subscription, I did not realize I would be charged the full year all at once. I would definitely not have paid $60 for this knowingly. It’s a scam.

by Kevin Schwaller

Make sure you know how to manage iTunes subscriptions. You can’t change your subscription inside FaxFree, you have to do it through iTunes. I was hit with a $5.99 charge despite FaxFree telling me I had zero credits. I thought that meant I wasn’t enrolled in anything. Refunds are also processed through the iTunes Store, which is another step and another pain. Now I am going back through my iTunes account to make sure I was only charged once. App worked well, but the payment system is tricky. Next time I’ll be using something else that has a more straightforward payment system, better user interface, and easier customer service.

by Jermiahsmom

I downloaded FaxFree because I needed to send a fax quickly and had no access to fax machine. It’s something that works quickly and it got the job done. However I couldn’t send the fax without adding subscription. Canceling the subscription was more of a hassle than downloading FaxFree or uploading the content that I need to fax.

The application does not show you or provide you with any information as to how to cancel the basically mandatory subscription.

Honestly if I had not read a previous review I would have not known how to cancel. They should definitely provide their customers with such information.

If you’re going to cancel your subscription you HAVE to log onto your iTunes on your computer, then go to your subscriptions, select manage subscriptions and then cancel.

For those reasons I am giving you a 3 star review

by Ray.x.5

I only gave it four stars because the first time I tried to use FaxFree it was mixing up the order of the pages. So I gave up on it. But the next day I tried it again and the order of the pages this time was as it should be. FaxFree confirmed that the fax was sent, but I have yet to get confirmation from the party that received it. As long as it went through all right, I’d recommend FaxFree.

by Ba'y

it’s real it’s works it’s great it’s free give a thanks to the person or people who made this specific app it’s easy and fast i’ve had other try to charge arm and leg difficult to navigate or just a hoax this is not plus not only can u fax now you can receive them you have your very own fax number now give a round of applause

by CTFootGuy On IG

Other apps charge you!!! I luckily was able to get through to unemployment on the phone.

I had papers to turn in so I decided to download app to turn it in since I don’t drive and the building is few towns away... I faxed it over it said delivered.. I called Monday morning and the worker said they received my papers!!!!

Thank you iPhone app!!!!!

by CatInCali99

I needed to send a one-page fax and didn’t want to drive across town to get it done, so decided to look for a way to fax it from my phone. Compared a few apps and settled on this one, and couldn’t be happier about it. Super easy to use. The whole process, from app installation to receiving notice that my fax was delivered, took less than 2 minutes.

by TedM1233

FAX makes it SO easy to fax your documents. It allows you to pull files from the various places we store them these days or you can scan them in right from inside FaxFree . I will chose this fax app over any of the others in part because of its simplicity and ease of use. There is no figuring out how to use it - it is very intuitive.

by 30bubbles

This is pretty cool because it does text the outside perimeter of the page. But you can also adjust it if it's a little off. You can choose to have a notification sent wants your fax has finally gone through.

It would be nice if you could have like one free fax a week or a month. But the credits are about the same as anywhere else was 10 credits per page.

by Ballouch

I have just watched an advertisement on Facebook, I downloaded the application and didn't think it will work as I expected.
Believe me when I tried and faxed two pages to an organization, it was super fast and safe.
I highly recommend you to try using this awesome software app on your phone device and enjoy its services.

by BabyJackJacksMama

I just sent my first fax it was easy super fast however it didn’t tell me what it would cost I’m assuming the first one was free because I don’t see any charges I didn’t have to give any credit card information I didn’t have to sign anything. It would help if a payment instructions for a little clearer I’d be more apt to purchase a subscription but in a pinch this was great!

by PennyUA

I absolutely love the design! I feel like FaxFree is user friendly, organizes my faxes right from my phone whether I scan the info, pull it from a file on my phone/cloud, or the camera roll. My only complaint is it does not come with a fax number and the ability for someone to send info back to me.

…fingers crossed the developers are working on this for 2022 😊 I still have it 5 ⭐️

by Fran In Northridge

At present I don’t expect to fax via iPhone very often because I have a stand alone fax machine that I use for one client who does not know how to print an email (a lawyer if you can believe it). But this program is great for testing to make sure my machine is working as well as permitting me to fax from my cloud services to that client when I’m away from my office. It’s easy to use and free. Highly recommended.

by Airegin77

I had tried to email a PDF file that failed to download/print for the recipient so I decided to try a fax app from my phone as that’s all I have access to at the moment. The first couple of apps were too limited in their initial use. FaxFree required a signup trial but it seemed to send my lengthy fax just fine. I haven’t heard back from the recipient yet so we shall see. Make note: cancel trial if you not need to continue to send faxes. Two thumbs up so far for this one.

by Jbaynx

You guys are awesome for letting me send one free fax before I have to pay. I need to send a report to the police department and they need me to fax. FaxFree and the developers are very much appreciated! you guys are awesome thank you! ****The fax went right through immediately! I got confirmation that it was sent right away. I just now another confirmation notification that it was received on their end. You guys are the best thank you again so much!

by Jayleivancore

I’ve been using FaxFree for over 2 years now and I cannot say enough good things. I’ve hardly had any issues and any bugs have been fixed immediately. I am frequently faxing things for my job and I was spending over 70$ a year at staples using their fax machines until I found FaxFree! The yearly subscription for unlimited faxes is under $60 and it’s well worth it for the convenience alone!

by G. M. D.

I’ve started getting a lot of text messages suddenly that are pure spam, and the only app I’ve downloaded/used during that time was this one. Kicking myself for using my real number but the person I was faxing needed it for confirmation. I don’t mind seeing ads in exchange for free faxes but if you’re selling our info to skeezy spammers, not so much.

Edit: I appreciate the developer response and have updated my review.

by Cee2297

WOW WOW WOW ......I never write reviews but I simply had to this time. I needed to fax one document one time to a government agency. I was tricked a couple times downloading apps that said fax free from IPhone just to find out I had to join to get a free trial but we all know how that ends so then I clicked on FaxFree, it took me right to the send screen I added my document and the fax number hit send and like a miracle it was done. I’m now going to search any other apps that this developer has done!

by Allie679101

They make it virtually impossible to cancel your subscription. I’ve tried for 3 days now, sending email to them and through my apple login. I can’t get anyone to respond. I signed up for the .99/week plan, thinking that was how I would get charged but they charged my credit card for the entire year. I finally found where I can cancel the subscription through apple iTunes BUT it won’t cancel until my 1 year is up. I know I saw somewhere, before I installed FaxFree that I could cancel at any time. I think they forgot to add ... BUT YOU ARE OBLIGATED THE PAY THE ENTIRE YEAR.
I’M FUMING. THIS IS A HUGE DISAPPOINTMENT AND A SCAM !!!!

by Jjones45

Dont waste your time with FaxFree. I downloaded and attempted to send a fax. Said it went through, but intended receiver never got it. I downloaded a different fax app instead (faxgun) and worked great.

A few days later I have a $5.99 charge for FaxFree . Mind you, this is an automatically recurring WEEKLY charge. Tried to get reimbursed, Apple said no way. Tried to live chat with the developer, they said theyd get back in a few hours.

There are plenty of other faxing apps to choose from. All have gotta be better than this one. Not sure how its rated 4.5 stars. Garbage, never again

—update— got a response back from the developer stating terms are clearly defined upfront. Yes they are...but your app has to work too. FaxFree does NOT work.... SCAM! Beware!!

by 4653Rick

DO NOT use FaxFree but if you do, DO NOT purchase credits until you absolutely need them. They will reduce your balance to zero and keep the money in your account if you change phones!

And they don’t think it’s STEALING because they choose to say they fall under Apple’s Consumable in-app purchases policy.

Apple DOESN’T say you WILL lose those purchases, they say you MIGHT lose them.

FaxFree chooses to STEAL your credits and money! They are THIEVES who stole $50 worth of my credits when I updated my iPhone and are now hiding behind a vague Apple App advisory.

And Apple is just as bad for allowing them to do it. Apple should remove their App for treating their mutual customers this way.

What do you want to bet that Apple gets a share of that $ 50 they stole from me?

by Joseantonio1205

Have been trying to contact customer service no response send 2 emails no response on teor instruction they say to go to settings to turn off the auto renewals I don't get the option. But of course why have a very detail explanation or reply to a customer request when they have been trying to cancel right? Scam Scam Scam.
I highly don't recommend. Oh in order to input the rate you are obligated to give at least one star. But is no star at all of my part

by Lawg*

I didn’t appreciate telling me FaxFree was free and when I continued was told it was a 3 day free trial and my account would be charged $5.99 a week. I immediately canceled the account hoping that my request will be handled immediately . No phone numbers to call , just an email address to send your request . I don’t understand why everyone to hiding the truth about their apps when up front information would be best .

by Bbatiste01

Great app, allowed me to do what I wanted to do and I love that I was able to take advantage of a free trial. The only reason I don’t give it 5 stars is because it would not allow me to upload a document that I marked up on my phone, it would upload it but remove the content.

by Spinner6416

I didn’t need to keep FaxFree — just used the free trial. I clicked on “Contact Us” within FaxFree and told them I wanted to cancel my subscription/auto-renewal, and they emailed detailed instructions on how to do that within minutes. The fax service worked well, too — I needed to fax a pdf to my doctor while I was at the appointment, and it was delivered immediately.

by Maigab21

Very easy to use. Allowed me add files from my cloud which I wasn’t able to do on another app and had to delete that one. Glad I found FaxFree really helped me out and got to fax a lot for only five dollars.

by Lola124

I needed to send over 60 pages via fax. I got the 4.99 weekly subscription. Way better than paying $1 per page at UPS. I will definitely use FaxFree again if I ever need to fax. Cancelling is kind of complicated, because there are no clear instructions. That’s why I’m giving it 4 stars.

To cancel you are going to have to log in to your iTunes account on your computer not on iPhone. Access your account. At bottom of the page under settings find subscriptions and click manage. You should see your fax from iPhone subscription.

by JMyles48

I was able to download quickly and get a document faxed within minutes. I wish it was a way to get billed per usage instead of weekly because I don’t fax that often.