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Company Name: Tripnity
About: Leading Analytics & Marketing Suite for Instagram.
Headquarters: Limoges, Limousin, France.
Iconosquare Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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Contact e-Mail: help@iconosquare.com
Verified email ✔✔
E-Mail: help@iconosquare.com
Website: 🌍 Visit Iconosquare Website
Developer: Iconosquare
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3 Most reported problems 😔💔
WORST EXPERIENCE on an app
by Casarina876
Honestly most frustrating experience on an app in a while. Firstly you cannot create an account on the app you have to go onto a browser to do that. Not to mention it takes forever and you do a 2 weeks free trial. . I was like okay cool as long as it’s worth it. Then I spend about 10 minutes making my post to wake up and see that my scheduled post for 6am didn’t even post ! Like really. So I check the app and I have to manually go in there and post it. Honestly I don’t have time to figure this app out. Iv used others and they aren’t that complicated. Waste of my time. Would never recommend, it also doesn’t have schedule posts for story. And only shows you insights into 5 past posts.
Gets worse and worse
by Jp.astro
This used to be a fail safe way for me to not be working 7 days a week. I use the post scheduler for my company, so it posts automatically at optimal times. Unfortunately the last 2 months - I’m logged out of the app EVERYTIME I click out of it, and spend a bunch of time scheduling IG posts for them to not go out. It’s really frustrating - I’ll be talking to my company about cancelling the $700 we pay a year for nothing to work.
Customer service.
by Stetsonhayes
The free two week trial doesn’t offer any insights that I couldn’t already get from Instagram Analytics for business accounts, so I decided to upgrade and check out the available features for the Pro platform. Turns out those features weren’t of much use to me and so I canceled my subscription after 15 days. I hoped customer service would refund my monthly payment, but they declined.
Have a Problem with Iconosquare? Report Issue
Why should I report an Issue with Iconosquare?
- Pulling issues faced by users like you is a good way to draw attention of Iconosquare to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Iconosquare customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Iconosquare.
