Contact Arena of Valor Support

by Alana J.M.

I have played this game religiously for 4-5 years. I haven’t spent a single penny on my account and earned everything myself through countless of hours and hard work, including limited skins & gotten myself to master rank, by myself, over several seasons. Tell me why for the most recent update, important information was left out regarding login options. The information being: we would not be able to login using Gamecenter anymore, so maybe anybody using Gamecenter as a login option should link another login to the account.
I have emailed support several times and all I receive back are copy and paste responses saying “Gamecenter is no longer supported, please login using Apple ID, Facebook, or VK.” I have asked if there would be any way for me to ever get my account back, one that I’ve spent YEARS earning what I have, and I still get the same response. The game devs clearly do not care about how long you’ve played their game or how much time and effort you’ve put into it. If I could just “login using apple/Facebook/VK” I would have done that already, but I can’t, and I never received any type of warning about the login update AT ALL. So, in conclusion, my account is gone which is extremely unfair to me, and the support I received was terrible regarding my situation. Not even an “I’m sorry to hear about this issue, I’ll see what I can do.”

by DarkKatsumi

First things first, the servers don’t ever let you understand what good ping is. 200 ms becomes normal and it’s sad because my WiFi is new at that. Don’t even get me started on how many skins there are and how strong mages are. Not to mention tanks because that’s a whole other level of overpowered. Most of Tencent’s priorities are money and skins as their other games also demonstrate. The gameplay is the best part yet it isn’t even fun. I won’t talk about the players since that isn’t in any dev’s control but can the report system get better? Back to the gameplay. The map for 5v5 is balanced with hardly any issues. My main issue here is the heroes. Marksman that have harass are just the pinnacle of broken. They are supposed to scale late game and be weak early. Why are marksman good in every stage of the game? With mages, they are the same problem. Now tanks. Please save me from the tanks. They have an early game that depends on the player and late game or mid game makes you wonder why you installed the game to begin with. Every tank has damage, tank items are overtuned so it allows for them to go full AP after a medallion and mail of pain. Their base stats are high and their damage is insane for a hero who is supposed to tank yet not deal much damage. Here are the main things to focus on: Server lag, Tanks, Marksman, Mages and more on the game not money.

by Dongpongkingkong

I downloaded this game because I was looking for a mobile league of legends. At first I was having fun, destroying enemy teams because I actually knew how to play a MOBA. Then the problems started to emerge, and it totally killed the game for me, to the point that I uninstalled it. The biggest issue is the controls, they are horrible. If you are an auto attack reliant hero, then you can’t reliably target who you want. There are so many times when I wanted to jump in as Zanis and CC the enemy carry, but instead I jump the opposite way and CC a jungle monster. The controls need heavy improvement, otherwise the game is nearly unplayable. The other major issue was the lack of role enforcement. I lost so many games because I would call jungle, but someone on my team would pick Butterfly and go jungle anyway. You need a system that allows people to queue for a specific role, so that you don’t end up with 2 people fighting over a role mid game. The last thing that killed this game for me was the DC character sellout. I understand Tencent has rights to the characters, but part of the fun of MOBA is all the unique characters to play. There is nothing unique about copy pasting a comic book character into a game. If Tencent wants to make use of its rights to the DC characters, then at least make it its own game rather than dumping them into this one.