Google Family Link app not working? crashes or has problems?

Google Family Link Status

Published by on 2023-11-28

Whether your children are younger or in their teens, the Family Link app lets
you set digital ground rules to help guide them as they learn, play, and explore
online. For children under 13 (or the applicable age of consent in your
country), Family Link also lets you create a Google Account for your child
that's like your account, with access to most Google services.


I have a problem with Google Family Link

Are you having issues? Select the issue you are having below and provide feedback to Google Family Link.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working
83.3%

Something else
66.7%

Connection
5.6%

Crashes
5.6%


Reported Issues: 12 Comments

By Jeanette   4 months ago


I forgot to delete the link on my sons phone and I delete the app on my phone but the link is still on his phone how can i remove it

By Nadine   8 months ago


I downloaded the family link all for my iPhone and there is no menu options bar in upper left to manage my account.

By Gabor Kersak   1 year ago


Hello google, My daughter is Eszter Kersak. Mail:eszter.kersak15@redacted. After the google family link installed we can not use the fingerprint and the face unlock, only the pin code unlock working. Tested, hw is OK, because if I remove the child account, the FP, and the face unlock working fine. Pls help us! Rgds:Gabor

By Cathy Armstrong   1 year ago


I am not getting requests to purchase apps from my childs tablet

By Vs07   1 year ago


Fgghh yh

By Lisa   1 year ago


Fghhjj

By Tammy   1 year ago


Trying to get family link set up on my childs phone, Samsung Galaxy S7. Downloaded the parental controls app to their phone, S7. Click app and it says "Can't open parental controls. Something went wrong. Try again later." Also, when I go to setting in phone, then Google, there is no option for Parental Controls.

By Jennifer Craggs   1 year ago


Since we tried to remove family link (my child is 13), our phones no longer connect with each other. His phone still says that I am his family manager, however, we cannot get my phone to communicate with his. Does anyone have any ideas on how to resolve this please? Thank you very much.

By Lovorka Nemeš Dular   1 year ago


Hello, I have a problem that time limit I set for my childrens' phones often changes deliberately. I save it every time when changing it. Then also sometimes when I lock their phones they are unlocked after some time. Kids do not have access to my phone so they can't change settings themselves. All these geatures make me losing trust towards the app and are pretty nerve cracking. Therefore I'm asking you for help. Best regards!

By Danine Goforth   1 year ago


Family link not working. Crashes on my child's phone

By Callie Mcmanus   2 years ago


I added my kids father on the family link app for our son, he's accepted the invitation, but on my end it says he hasn't how do I fix

By sheikh anas   2 years ago


pls contact me at 8127231995 my family link account has been deleted i want to recover my family link account. Tommorow is ny exam and my phone is locked pls contact help mee pls


Common dislikes about Google Family Link app

- Location is sometimes off by about a 1/4 of a mile

- Child gets a “location notification” sent to their phone every time parent logs into the app

- Website approvals need work

- Can't add both Gmail accounts since they weren’t school accounts



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Common Google Family Link Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Google LLC, developers of Google Family Link.


100% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Google Family Link Website

100% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Google LLC Website



About this app

Family Link lets you set time limits and a bedtime for their supervised devices, so you can help them find a good balance. • Lock their device - Whether it’s time to go play outside, have dinner, or just spend time together, you can remotely lock a supervised device whenever it’s time to take a break. • It’s helpful to be able to find your child when they’re on the go.  You can also manage in-app purchases, and hide specific apps on their device. • Feed their curiosity - It can be hard to figure out what apps are right for your child, so Family Link shows you teacher-recommended apps on Android that you can add directly to their device. • Set limits - It’s up to you to decide the right amount of screen time for your child.  Help your child make healthy decisions about what they do on their Android device, with activity reports showing how much time they’re spending on their favorite apps. • Manage their apps - Handy notifications let you approve or block apps your child wants to download from the Google Play Store.  See a list of compatible devices at families. google. • While Family Link helps you manage your child's purchases and downloads from Google Play, they will not need approval to install app updates (including updates that expand permissions), apps you have previously approved, or apps that have been shared in Family Library.  For children under 13 (or the applicable age of consent in your country), Family Link also lets you create a Google Account for your child that's like your account, with access to most Google services. • View their activity - Not all screen time is the same.  Parents should regularly review their child’s installed apps and app permissions in Family Link. • You should carefully review the apps on your child’s supervised device and disable those you don’t want them to use.  You can use Family Link to help locate them as long as they’re carrying their Android devices. • Family Link’s tools vary depending on your child’s device.  Whether your children are younger or in their teens, the Family Link app lets you set digital ground rules to help guide them as they learn, play, and explore online.  Note that you may not be able to disable some pre-installed apps. • To see the location of your child or teen’s device, it must be powered on, recently active, and connected to the internet. • Teacher-recommended apps are only available on Android devices in the US to parents of children of certain ages. 



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