Contact Noted Support

I signed up for an annual plan with a one month free trial. I have screenshots that prove it (I always do this. It’s the easiest way to create a reminder to keep or cancel). Noted changed my annual plan to monthly and ended my free trial after one week. I was billed three weeks early and at a higher price. I wonder how many others will soon notice this fraud and demand Apple take action. From what we’ve seen with other apps abusing the subscription policies, that only happens once an influential blog or news outlet gives attention to the problem. Little me called Apple and they could not have cared less. They’ve learned nothing from past developer rip off schemes. Even the people first reporting the Group FaceTime bug could get no attention from Apple until the media got involved. To recover a $.99 loss, it’s already been an annoying and expensive waste of time (and I wasn’t even offered a refund despite offering to send them the screenshot evidence). This is why Apple is starting to rot, one small “error” at a time. Duly Noted.

The fact that dictation processing happens in the cloud and requires a subscription is really annoying. The user interface has a bewildering number of buttons and it isn’t instantly clear what each button does. Most bring up new menus with too many options. There’s things like a gear menu and a hamburger menu visible at the same time, or a record button and a microphone button on the same screen. If your cursor is in a text field, you still may need to manually open a keyboard. Dumb design choices are everywhere. I frequently found myself wondering how to do something as simple add text or god-forbid dictate to the dictation app. Mind you, I could figure it out after some tinkering, but this is a note taking app and it shouldn’t need a tutorial or a manual. No one needs half these features. The features that are needed aren’t the design priority. This is shoddily done. These people aren’t selling an app, they’re allowing you to pay them to keep developing their half-baked project. They got me suckered into a free trial and I still couldn’t find the premium features. Yikes.

I’m sure the app can do something useful for a certain population subset, but that target audience just doesn’t include me. So disappointing. I thought the purpose of this app was TRANSCRIPTION (with some extra tag features to find important audio info quickly). When I read the app description prior to download, I had a picture in my mind that was completely different than the actual app. For those with poor verbal memory, like me, I thought I would be able to read an article out loud or record someone speaking, and the app would do a better than average job understanding and transcribing the audio into written type. Uh, Nope. Transcription is such a non-strategic part of the app that the owners had to write how to get a transcription of a recorded audio. I followed those directions and still couldn’t get the app to transcribe. I could search more or contact the developer, but it really should not be this difficult. This is what I thought would happen… Push a button. Record. Either transcribe while the person is speaking or…Push another button. Transcribe. Unless I use dictation, instead of record, I have yet to get the app to transcribe the audio. BTW, using the dictate microphone instead of record means you CANNOT SWITCH APPS to read the article you want to record. Hmmm.