Contact Tilt Support
Company Name: Empower Finance
About: Empower aims to help millennials manage their finances through its mobile app for iOS and Android.
Headquarters: San Francisco, California, United States.
Tilt Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Empower Finance
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Empower Website
Developer: Empower Finance
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52 Most reported problems 😔💔
Who are you don't know you you took two charges off my account please put them back on
Change the date for repay
My account is frozen. How can I get it unfrozen?
Need help changing name on new account. Has me as Mike Shannon.
I can't afford to keep your service didn't know I had prior i have canceled several times over and over again so please refund my last 2 membership fees as I am poor
I can't complete my advance
I want to cancel my account with you 11/20/2025
The app and website are down, and I can't access my account
I would like to cancel my subscription. I asked three months ago and I'm still being charged $8.00 which over drafted my account and I'm charged a 29.00 fee. Can you please cancel my subscription as soon as possible.
I want to cancel my subscription. I ask to be cancelled three months ago and I'm still being charged. Can you please cancel the scription as soon as possible.
I don't appreciate y'all keep trying to take money out of my account I don't have no account with you and I don't owe you any money so stop trying to take money from my account
Trying to make my payment
i want to cancel with tilt
I've been approved for a cash advance with Tilt and linked my bank account the checking account went but debit card Mastercard attached to the checking account The Bank Establishment Capital One merged with Discover and changed my debit card. What Can I do its stopping from getting the cash advance (the last step) Please help me if you can
Locked out of my account. I cannot get this resolved
If anything goes thru for any kind of charge from you Please disregard. And cancel. If any kind of charge goes thru my bank will cancel and disregard
Someone has used my identity to get a cash advance. Contact me with a phone number so we can resolve this.
Im new locked out and the rmail didnt work who do call and hoelw or doni uninstall it
Cannot download your app how may I get in touch with you all
Need phone number to call for customer service
Being charged multiple times for 1 subscription refund please
Lock out of my account. No one will call me. Just want to pay them!
Locked out of my account. Can't figure out how to unlock it trying to get a payday loan paid the last one off
Locked out of my account. Can't figure out how to unlock it trying to get a payday loan paid the last one off
My advance is pending and don't know how to fix it My # 215 935 5589
Why is empower trying to take money out of my account before my pay is deposited,considering empower is linked to my account
My paydays are fridays on thursdays ... ever since joining your app... you have caused multiple bank over draft fees. Id appreciate it if you could reimburse me all the fees caused.
I keep getting locked out of my account after 2 trys
I need my 100 cash advance I get every month they are only offering 10 what happened they take. The 100 outofmycheck every monthim paid up
I have 50 put in auto save each month my check doesn't hit the bank until the 3rd of each month Empower is trying to take it out on the 1st and my bank is charging me 25 dollars the money can not be pulled until the 3rd or I'm going to have to stop auto save. I don't want to stop my Auto Save can we fix this problem.
Hello, my account has not changed in over a week. Please assist.
My debit card was compromised and I have to get a new one tomorrow. Will this affect my cash advance?
Why won't it except my debit card that's Associatedwith my bank
IS THERE A PHONE NUMBER TO CUSTOMER SERVICE TO TALK TO A LIVE REPERASITIVE AND NOT JUST THROUGH EMAIL
They keep taking $5from my account that I have not authorized, for the last 6 months. I didn't even get an advance from them ,yet they still take money from my account. STOP TAKING MONEY FROM MY ACCOUNT. I WANT MY MONEY BACK.
I was supposed to get a cash advance today. But there is so many problems with the app and customer service is a fake chat bot that does not do much of nothing for you. There is no customer service number to call for help. And you can not close the account. I am calling the Better Business and my State about this
They took my $8.00 account fee out on April 3rd, the same day my cash advance of $75 was paid back. Today, Aril 13. They took a secon $8.00 out of my account, I want to know why ASAP or I'm calling AR's Attorney General. My number is 479-715-9095 CST. I expect a call tomorrow.
I was trying to get another advance but can't log on
where can i payoff my loan
USER BEWARE Very dissatisfied and do not recommend this product to be used by anyone of a sane mind. I've been overcharged multiple x a month for a service I can't even get logged into. Customer Service consist of repetitive requests of information that never has resolution. The program running this platform has been given the intelligence of an adolescent and a dumb one at that. Emails. consist of the same intelligence from Empowers Customer Service Team which must be the biological inbred parents to the 24/7 customer help tab found on app. Only great if you want an easy way to loose your hard earned money and enjoy receiving endless messages that stutter the same stupid shit like drrrr dada drrrr da drrrrrrrr
My credit union is cacl Federal credit Union it's not on Platte how do I connect my bank
I've been trying to pay my subscription or fung my account for the longest now and For some reason it want take my card... Its the same card that I receive my payments on and I know that it has the funds on it... help before my account is closed please!
I got approved for 50$ but it's not instant it says it's in my account but it's scheduled for the 09-07-2021 to be released can you correct this
Hi I would like to know why does it take so long to get another cash advance. You all take the money the same day I get paid but then it takes a week to get another advance. This app is not what I thought and it is not what I thought it would be.
Can you please refund $8.00 fee please?
I have been trying to link my bank to empower but they keep asking for an access i.d. and password after I select my bank. We're do I get that number and password from?
I have been trying to to have my account unfrozen for a week now I have sent in 12 different items proving my identity and the transactions were all approved by me I completed id.me plus a face recognizing service they provide also this is a mobile app on my iPhone so I use face unlock on my phone lock and empower only my face with my open eyes can access both they have my tax returns my id my social my address, I mean at this point I’m gonna have to report them as fraudulent because your obviously taking my info just to have for some odd reason because my account is still frozen my connected apps are not working because I had payments that won’t go through, this is a huge inconvenience I can’t do anything with my own money that has my name all over it because they decided it’s fraud (it isn’t) instead of contacting me now my whole check is there just not good business don’t not get empower.me they will not help you and if someone or something tries to it will be by email and it will take all day of random back and forth then leading in weeks NOoo!!!
I got a cash advance for $75 and on the 2nd they took $81+$28 for the advance and then again on the 10th they took $81. Then it again this week
Y’all need to stop taking money off my card I don’t know what y’all got going on that shit need to stop
Avoid
by Cheis23
Doesn’t link with my credit union so can’t use most of the features advertised. It says it will but whenever I try there is a “problem. Please try again later.” I’ve been trying for 3 weeks. When I contacted support (after some frustrating and counter-intuitive discussions with a Bot) they told me there was a temporary outage with my credit union and to try again in a week. Obviously disappointed and finding this app totally useless I deleted my account. It says all my data and account details will be deleted. Yet when I attempt to re-sign in and confirm my account has been deleted it simply just re-signs me in and all my data is still there and it hasn’t been deleted at all. I don’t know why so many people are giving this good reviews. Perhaps they haven’t used it properly but I was very keen to use empower that I’d already decided I would. I decided to just do some simple tests to put my mind at ease about using a new company and they failed all of those tests: doesn’t link with external accounts as advertised, time wasting bots are the customer support, solutions eventually offered are totally inadequate and when I made my decision that this “bank” (its really a tech company) wasn’t for me I had to repeatedly email and message them to actually manually delete my account (even though the app tells you you can do it from their main menu). New companies will improve the banking experience in the near future. Empower is not one of those.
The hype is not what it seems
by 57544dave
Well I got this app. I was so excited about the payday advance feature. So I was charged the $8 monthly fee the 1 st month. Did not qualify for the second month another $8 charged, on the 3rd month another $8 charged. This time it says you unlocked a $25 dollar advance but would not let me pull it out. I get ssi monthly then it says not requiring enough really I’ve had ssi for 7 years now plus I make deposit about the same every 2 weeks. But then I checked back the next day. There again I was not approved now, but on the other part I was. This is so messed up over $25 dollars. Now I don’t get that. And they will shoot me a generic reply saying “oh we’re sorry to hear your having trouble send me your information and we will help” ya right. You know what I mean. I have thousands of people that will read this. I can’t believe this I given you over $25 for a crappy app. If you are going to do something and don’t and blame it on a glitch. Well that’s pretty sad. Hey guys I will update you on there reply. And I will pay another month. To either add to this experience or give a 3 to 5 star rating if it is done with meaningful sincerity. The $25 dollars is crap even though I should have qualified for at least $50 or 100 because I have more stars hot a higher advance then the $25 I no longer qualify for. I hope you look into this because you have no problems taking my $8 every month
DOES NOT SUPPORT 2ND CARD OR MANY ATMS OPTIONS
by Wait To Download
My wife and I read about Empower through a financial article and it sounded like a great option for us. We had closed our Chase account and kept our PNC open until everything was switched over to cover expenses and make sure there was no lapse in bills. So once that was finished we finally got our....1 card? Empower does not support two cards for the same account. That was not disclosed or advertised or anything. It was deep within their “Help” section after we had signed up.
So because it does work with Apple Pay we thought, ok the options and cash back are a nice option so let’s get through it. Well, we finally closed our PNC account and just had empower at this point. My pay check was a live check one week because of the switching of accounts, they wanted to be sure I could have the cash. So with this live check I look on how to deposit it or cash it..... THEY DON’T HAVE SUPPORT FOR THIS. The only way you can contact them is a messenger or email and you MIGHT get an answer back in 24-48 hours even though their app says most replies are in 2 hours of the operation times. They have no answers. So I had to go to my local grocery store where they would cash it but for $8. I responded back to their for short email giving me no answers and that was 24hours ago. Other than that, the app works nicely. Just can’t deposit cash or checks. HUGE flaw when setting up this business.
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