Contact DIRECTV Support

by Bradkw89

This app WAS amazing when it was direct tv. However since the switch to at&t, I cannot get more than 2 minutes, if I’m lucky, through my recordings or live shows without an error message. Extremely frustrating. All of the things posted by at&t about deleting the app and restarting your device then redownloading said app and the like are crap. I guess they want to sound like they have a solution. Well, no. Just no. Yes my computer is turned on. Thanks tech support. Although the app was amazing for my use, there were some bugs anyway. Like if u pause live tv then come back 5 minutes later and play, it will restart live. What’s the point of pausing again? Oh yeah: so u don’t miss anything. A couple of months ago I would’ve rated high but now, I’m upset that I can’t rate lower than 1 star. I hope u read this at&t. I really hope u do. Aren’t you like the biggest telecommunications company on the planet? Had your internet once. Had being the keyword. Never had the advertised speed and if a door was shut between the modem and the chosen device in use, the signal dropped like a lead balloon. Do u just have so much money that u don’t care about the consumer anymore? I’ve been paying for your cel service for 15 years (from before u took away unlimited data like greedy pigs) and paid the exorbitant amount for your internet and cable for 6 years so the least u could do is make your only free thing work again before u had to throw your logo all over it.

by Real American

I get it, you’re short staffed. Small companies like this typically have a tiny staff, the CEO is also the Marketing Director. The IT director is also the janitor. I get it. But, when this tiny team of people finally get around to addressing the ability for your customers to enjoy your service, can you possibly look into why this app is such a horrible disaster of a product? It’s pretty much about a coin flip of a chance for this app to show a blank screen when I turn on Apple TV. It starts with a “Keep Watching?” Question, then when you select “Yes”, the screen goes blank and you cannot move forward. Huh? This is crazy how you all with your 243,350 employees, NOT ONE of them can figure out how to address and fix this. This is your business, delivering television and communication services. How is that possible when one of your primary mechanisms for doing so is so whacked out that I can’t use it? Believe me, if you all weren’t the only company offering streaming services for Fox Sports regional channels, you’d be dropped faster than a cracked out ex-girlfriend. Unfortunately, the only crackhouse available is AT&T, so here I am, looking for another hit. Moral of the story: Do Better. Sincerely, one of your 75 million customers who is simply asking for you to fix your mess.

by Mrbrucebutkis

the only thing I ever get from this app is a message saying sorry we are having trouble try again later Im still waiting for 88 days now for later to come. Then again this is to be expected from att abd why affer coming back to att this time Im leaving for good! Congratulations att this time it only took you 88 days to drive me away. In the world of mobile phone carries Ive learned not to expect much but att has managed to set the bar even lower than they ever have. Just a thought on the rare chance that anyone at att actually cares or is even listening How about putting as much effort into simplifing your products so theybare easy to use and maybe even actually work as well or better than att falsely claimsand while your at it all that effort att spends trying to woo customers who have moved on back would be better spent on putting out a quality product and treating the customers you already have like they matter . the second I leave I will get more attention in one day from att than I have the entire time I have actually been a customer. That says alot about what is imporrant to att .
yes this is suppose to be a review so to be clear Id give it a 0 if it were possible its hard to give a more detailed opinion Ive never gotten it to work