Contact Home Connect America Support

by Gorkipark

We got a $15,000 Thermador fridge delivered to our house with smart connectivity function that works with this app. Unfortunately, despite reaching out to the customer service center, to the IT support, to our vendor, and the chat function, nobody was able to connect the device to our app. As advised, I downloaded the app several times, tried different mobile devices, and all kinds of tricks. it does not connect. Finally, Bosch referred me to the service company that installed the fridge, they referred me back to Bosch. This is a totally useless experience. I will return the fridge and buy a subzero.
Update: I was able to connect the app. The email function for invitations does not work. The camera function of the fridge does not work. The app only shows limited set of camera photos, and updates it in an erratic way every two or three days. It’s never up-to-date. The app is absolutely useless, and I would recommend not to buy a Wi-Fi connected Thermador fridge because it’s a total waste of money.

by KennySteven

I’d like to explore the features of this app, but I can’t get past the faulty WiFi connection feature of my Bosch dishwasher. I have a mesh WiFi system in my house for coverage in every room. Even though my phone and my other appliances from other manufacturers get full strength signals in my kitchen, Home Connect insists that the dishwasher’s connection has failed, and tech support suggested a weak signal or a problem resulting from trying to connect to a more distant satellite instead of the main router which is closer. Even if I temporarily bring the router into the kitchen (which results in a successful connection), as soon as I move it back to its usual location, the appliance can’t connect anymore. With everything else in that room connecting to my mesh router system just fine with full signal strength, I ascribe this to a failure on the part of my Bosch appliance in how it connects to mesh WiFi networks. That makes the app and all the remote features unusable.

by Bosch Fail

I use the Home connect app for my Bosch fridge/freezer and have been incredibly disappointed. First and foremost for the bold-faced lie about their remote diagnostic capabilities. When you click on the support section of the app it, in bold face letters, says Remote Diagnostics and explains how they can remote in to your device for assistance. After calling the customer service phone number provided, they explained that they do not have the ability to remotely diagnose problems with any appliance and the best that they can do is send a technician out ($150 fee + $200/hr labor). In my case the ice maker is not working; the fridge is 3 yrs old and there are no other issues or warnings from the app that the ice maker isn’t working; the device says it’s on, but it’s not making ice. The app lacks the ability to reset components or run diagnostics either. The only functionality it provides is the ability to turn on/off the ice maker (and it can’t even do that). Poor app and poor support.