Contact VIPTeacher Support

I started working with VIP kid and I was extremely excited to join. During my application, they send you tons of emails and phone calls to push you to complete the application quickly, which is fair because everything is online and I could see people slacking. However, after I had passed my mock class and submitted all my documents INCLUDING MY SOCIAL SECURITY INFO, VIPkid deactivated my account because they claimed that I hadn’t finished all my documents in time. However, I’m certain I did, because I double checked. I tried to contact them, but you can’t actually respond to the email address they use to spam you, and the only way to reach them is to write them a ticket through your account (which I’m locked out of). So I try reaching out on Instagram and Facebook, but I’m ignored. Then I create another account to try to write a ticket. I got an email that someone responded, which seemed promising at first, except every time I attempt to open it, it shuts me out. When I try to see my tickets, none shows up. I’m also mysteriously no longer allowed to send them tickets in that “category” anymore. So I’m absolutely stunned. I did EVERYTHING they asked me for in a timely manner, and after they got my super confidential info, they essentially block me?? Is this even legal???

I have always enjoyed using this app to check my classes and write reviews for students but the latest update to their alarm has made it one of the most frustrating apps I have ever used. First of all this app already reminded you 15 minutes before your next class by sending you a single notification. Now, it floods your iPhone with 15 minute notifications until you open the app and turn off their alarm. When I mean flood, I don’t mean 3 notifications. I mean non stop notifications to infinity until you shut it down by opening the app. Also, it comes with an annoying sound. So when I am teaching multiple classes right at the 15 minute mark my phone makes all kind of noises and since I am in class I can not attend to it. I hope they add an option to turn off this feature because I am about to delete this off my phone.

This app was awesome until about a month ago. Since then I haven’t been able to log in consistently or review materials for my classes. I can’t open or close slots. I just deleted and redownloaded the app to see if that would fix things and now I can’t log in. I downloaded it on my husband’s phone too and it says the same thing, “network error” though everything else on the phone and network is fine. Please fix! I want to be able to use the app again. It made my life so much easier and because it was easier to prep for classes I was a better teacher. Will definitely change this review to a 5 star if you fix the existing issues.