Lansing Connect Reviews

Lansing Connect Reviews

Published by on 2025-08-28

🏷️ About: Lansing Connect is a real-time, free, civic engagement platform that allows the public to conveniently communicate non-emergency civic issues directly to city government from their smart devices. Download the Lansing Connect app to report community issues or problems; you can even submit photos and videos.


       


Overall Customer Experience 😎


🤬 Negative experience
64.8%

😎 Positive experience
35.2%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 11 combined software reviews.

Is Lansing Connect Safe?
Lansing Connect appears generally safe, but use with caution.
35.2/100

  Safety Analysis »»

Is Lansing Connect Legit?
Lansing Connect appears legitimate, though exercise caution.
35.2/100



Read 8 Customer Service Reviews 😠💢

3.0 out of 5
Completely Useless

The city of Lansing does not use LansingConnect appropriately and respond to issues as LansingConnect represents. Most reported issues are ignored and simply read as reserved for months or longer. When an issue resolved from outside the cities involvement there is not a clear way to close/resolve an issue. There is also not way to edit an issue without creating comments or creating a duplicate issue.

This app is junk.

When I try to view my requests it shows I have one, but I can’t view details about it. The page won’t load. When I try to view requests in my area and select a specific entry, it crashes and goes back to LansingConnect Home page.

Glitchy, slow app, city is unresponsive to safety concerns. Takes years to get a resolution.

Lansing city is unresponsive to safety concerns. Police don’t care about residents. Our neighbors harassed and threatened us for nearly six years before we sold our home and moved.

Last update and app goes no where

On IOS 14 app does nothing.

Great Public Service App

I really appreciate that Lansing has LansingConnect. It’s very easy to alert the city about issues like burnt out traffic lights, potholes, and garbage in parks. Each of my requests have been promptly responded to and taken care of. Thank you Lansing Government! You’re putting East Lansing to shame! 🙂

Surprisingly decent for a city app

I know this just came out, but hopefully one day a citizen could use it to interact in all ways with the city. From paying taxes to re-upping the parking meter without having to manually enter change.

Love it

Love being able to work with the city to address concerns and problems!

Simple

Love how simple LansingConnect is to use and that we can also report simple issues to proper places



Is Lansing Connect Safe? 🙏

Lansing Connect appears generally safe, but use with caution. JustUseApp Safety Score for Lansing Connect is 35.2/100.
This assessment is based on our NLP analysis of 11 user reviews. Combined with the app store average rating of 3.0/5.

Safety Analysis

50% of users say app is risky 🚨
50%

40% of users say app is safe 👍
40%

10% of users have some concerns ⚠️
10%


Is Lansing Connect Legit? 💯

Lansing Connect appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Lansing Connect is 35.2/100 .
This conclusion is based on analysis of 11 user reviews.

🔏 Privacy & Data Safety

Lansing Connect collected the following data from you:

  • Data Linked to You:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics



How was your experience with Lansing Connect? Post a Review




Features

Lansing Connect is a real-time, free, civic engagement platform that allows the public to conveniently communicate non-emergency civic issues directly to city government from their smart devices.

Download the Lansing Connect app to report community issues or problems; you can even submit photos and videos.

When you use Lansing Connect, your report is submitted to the appropriate department and you can track its progress.

Help us make your community a better place to live, work and play.

  Contact Support
Developer:
City of Lansing

Contact e-Mail: