Contact BayCareAnywhere Support

I have used teledoctor services for many years now for everything from minor illnesses/colds/sinus infections to birth control and monthly care from a specialist. I decided to try baycare anywhere because I liked that they had physical offices near by. Huge mistake!!! This dr spent maybe 5 min on the video call with me, clearly did not read what I submitted beforehand or what we discussed during those ~5 minutes. The doctor ended my visit while I was half way through a sentence, the summary report that was sent to me had obvious and diagnostically important mistakes, the prescription written for me has nothing to do with my chief complaint, I specifically requested a doctors note for my employer (per the instructions from their website) and it’s been 3+ hours and two separate calls to customer service and still these issues have not been resolved! Customer service just says “hopefully within 2-6 hrs the dr will fix it” and there is “nothing else they can do.” Virtual medical care can be an absolute godsend, but stay far far away from baycare anywhere! For those who are ill and do not want to wait hours in a doctors office with other sick people just to have them tell you what you already know, I have personally used- dr on demand, amwell, lemonaid and other teledoctor apps and highly recommend all of them, just avoid baycare (worstcare) anywhere!!!

Worst mistake! Don’t use this service! I spent $45 to talk to talk to a physician about a developing sinus I He literally spent 3 min with me, rattle off some over the counter meds that I didn’t even get a chance to right down. I asked about antibiotics, although it’s been few years I’ve had a sinus infection before, and he said it was necessary. He ended the session before I could get him to repeat the OTC he recommended and had the nerve to say “patient was upset”. It’s a Saturday and my doctors office is closed and couldn’t get an appointment on Friday and I’m sick! $45 for less than 5 minutes is a pretty good scam you running. So unless a real doctor wants to contact me ASAP and prescribe what I need I will continue the negative comments by word of mouth and through social media that this service is a rip off and is taking advantage of people that are sick! I would give a 0 but that’s not an option.

This is my first virtual physician experience. Some advice- just wait in line. I agreed a couple of times to get a provider that could “see me sooner”. Each time you have to complete the symptoms, current location, current medications.... and you are just put back in queue with a provider having the same number of patients waiting. For the IT guys- put a radio button in for current location is same as home address! Ugh! Or better yet, don’t make us retype everything to get in line for a different provider! The physician was great! And it was easy to use.