Company Name: Small Giant Games
About: Epic heroes, monsters and action await in this beautiful, tactical match 3
game!
Featured by Apple!
"A challenging game of strategy and puzzles"
"We're
impressed by this epic match-three adventure"
Players are saying:
"Awesome
game. This will keep me busy for months!"
"Really fun, great production
values!"
Empires & Puzzles is a completely new take on puzzle games, combining
match-3 battles and building a mighty stronghol.
Listed below are our top recommendations on how to get in contact with Empires & Puzzles: Match 3 RPG. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Empires & Puzzles: Match 3 RPG. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Small Giant Games
http://fb.me/EmpiresAndPuzzles
The game charged me twice within a couple days so thought they double charged me for 9.99 valor pass in which I asked for a refund for one of the 9.99 after submitting for refund found out that the 9.99 was for a purchase that I had made a month before I don't know why they waited so long to take money out making me think I was charged twice .so they took the over 2000 gems I had saved up and also put me at negitive over 6800 gems I been talking back and forth with Apple and support both telling me that the other has to fix the issue they want me to buy gems to put myself back to a positive gem or going to suspend my acct I keep telling them I will pay the 9.99 that was refunded to put my acct back to normal in 57 years old with a handicapped wife I can't afford to spend over 90.00 for a 9.99 mistake that I didn't really cause. I been playing this game faithfully for long time and many other games since 2013 and I have never had to ask for a refund in any if them this only happened because of the game charging me a month later making me think I was double charged I am willing to repay the 9.99 to put back the way it was they just sent me msg today say I g I have 13 days to restore gems to positive or acct will be suspended totally unfair for something I didn't cause please help me fix this problem for them to say I have to spend 99.99 dollars to fix a 9.99 mistake is thievery
by Poo Flinger Jr
I started the game 2 years ago with the intention of keeping it free to play (f2p) but that quickly changed. After stumbling upon an active alliance, I was pressured to advance faster. Player issue, not a game issue for certain. Except that part of advancing faster means better heroes, and better troops, and more mats, and the fastest way to get there is to purchase and spend gems. So I spent the better part of a year spending pretty freely. Again, player issue. But I dialed it back for a bit. And then started spending again after listening to the buzz from teammates and the forum. It really is set up to generate peer pressure to keep up.
And then 2020 happened. Major nerfs to heroes that many chased and attained. And more nerfs to the same heroes. But then more powerful heroes are released. And yup, after a few months of monetary gain from players chasing to keep up with their peers, those heroes are nerfed. On the same day the devs announce that some of the most powerful and sought after heroes will be getting boost, as long as you can summon their proposed costume.
That was the last straw. I fed my top heroes to the worst available that I had and removed the game from my phone. You might think that this is my personal issue but I’m not the only one. Many players are leaving the game. Feel free to join but know that the developers are preying on your competitive nature with an eye on your wallet at all times.
by Walker Bait 3xp
I’d give it 4 or even 5 stars, the graphics & game play are really good, but I have an issue with the drop rates of the items you need to level up your legendary hero’s. It’s almost non existent. Even if you spend the money on the “special” promos you don’t get the items you need to level up past 70. Example: I’ve needed spy glasses to level up one of my legendary heroes. I’ve got 3......in almost 6 months of daily playing. 3. I’ve needed shields for 2 of my other hero’s for just as long. 6 months and I still can’t get the needed ingredients to level anyone up. Also the drop rates for legendary characters is very low to begin with, so when you’re fortunate enough to get one you want to level them up. A lot of players drop out due to this frustration. Really need to look at these drop rates as it turns a fun game into a grind & then it’s no fun.
Update: our group was chatting about this and our group leader has had 5 hero’s that he hasn’t been able to level up after over 500 days & a lot of money spent. All of them ice hero’s. Since my review I came back to drop it to 1 star. The drop rates have gotten worse. You pretty much have to spend big money in order to level up legendary hero’s. Our group has been slowly disintegrating due to this. So if you play be warned, you won’t ever get anywhere without spending a ton of money & then still sit there with hero’s not playable. Congrats to the developers on making a money tree.
by Al1223
A needlessly elaborate schematic designed to confuse you into thinking you can play for free. Quickly gets too hard to do so. But more than the standard and expected money grab is the baffling added difficulty thrown at you to actually *play* the basic puzzle game. Upgrade a web of buildings in a long linear series to Recruit heroes to train heroes up levels to ascend heroes of five different types. With taking days to move each step. Why stop your gamers from playing? 1 star not for the money grab but the inane thoughts in the "boardroom" that this style of play is likeable by those that play puzzle matching games.
Speaking of money grabs though. This developers here are masterclass. You can (and will) pay hundreds of dollars (I have spent close to 1000 on this game) buying *chances* to get what you need. And the chances are (not surprisingly) near zero. Exact chances? Guess. And you won’t have to guess who figured out that in their boardroom? You will be laughed at in that boardroom. Key items are kept from you from fully ascending you heroes though which can’t be bought. Ascending them *if* you get lucky and pay money is amazingly difficult at higher levels with months of grinding (during which time you will be spending more money). Honestly this game makes you wonder why anyone would deal illegal drugs. Here the developers have found something more profitable, zero material cost and somehow legal.
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