VIX app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
57.9%

Not working
34.7%

Screen
4.2%

Account
1.1%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
E
EDWARD UBILLA:

It won’t go back to play a certainprevious episode

E
Elisabet Tapia:

The tv app freezes and blacks out using the app box

📋 55 Reported Issues:

E
Elisabet Tapia 2025-02-04

The screen blackens and freezes

A
Andrea M Hillebrand 2024-07-14

When watching UEFA or CopeAmerica games the quality becomes very spotty and constant cuts to another program/video then back to the game.

M
Myladis Correa 2023-11-01

I am seeing commercials on Vix. I am a Tmobile customer . Why am I now seeing commercials.

J
Jasmin Garcia 2023-09-24

can't watch without it saying airplay mode

M
Martha Rincon 2023-08-19

My Vix App Is Not Working All It Say Learn Tried Using The Firestick But To No Avail☹️

E
Esther Villarreal 2023-04-16

I'm watching a series and when I turn the TV off and then on it goes back to older episodes. I've seen trying to watch all morning and I can't get to the right episode

P
Pio Figueroa 2023-04-01

It keeps buffering won’t load anything

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Rodrigo Obando 2023-03-09

Vix loses credentials when I turn off my Roku. I have two devices and both do the same.

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Linda 2023-02-27

The on demand option has disappeared, also the history of the shows i had been viewing

M
Maria 2023-01-21

I’m trying to watch a soap opera and when I go to next episode it says it’s not part of my subscription, I paid for a subscription so what the problem ?

K
Kathy 2023-01-08

There is no Chromecast icon on the app. I am not able to stream movies

A
Alan 2022-11-25

Usando un navegador Chrome en mi máquina con Windows 10, ahora recibo este error al intentar ver un programa de noticias: Lo sentimos, pero ViX no está disponible en su país. Bueno, solía trabajar hasta el lunes. Estoy en el área de Kansas City y lo estaba usando en mi navegador antes. Este es un desarrollo triste. Solía funcionar bien sin problemas e incluso me uní a vix+. Roku todavía funciona, pero el sitio web está básicamente muerto.

A
Alan 2022-11-25

Using a chrome browser on my Windows 10 machine, I now get this error trying to see a news show: We're sorry, but ViX isn't available in your country. Well, it used to work until Monday. I am in the Kansas City area and was using it on my browser before. This is a sad developement. It used to work well without a problem and I even joined vix+. Roku works still, but the website is basically dead. En Espanol: Usando un navegador Chrome en mi máquina con Windows 10, ahora recibo este error al intentar ver un programa de noticias: Lo sentimos, pero ViX no está disponible en su país. Bueno, solía trabajar hasta el lunes. Estoy en el área de Kansas City y lo estaba usando en mi navegador antes. Este es un desarrollo triste. Solía funcionar bien sin problemas e incluso me uní a vix+. Roku todavía funciona, pero el sitio web está básicamente muerto.

K
Karla 2022-10-26

Everytime i want to watch a game well while im watching it, it lags randomly probably every 5-9 minutes and it wont stop

A
Alex 2022-10-26

Soccer keeps freezing!!! All the time.. it is annoying.... how do I fix it.????

J
Jutsin 2022-10-21

It doesn’t work even when I paid for the subscription it keeps telling that subscribe and then tells me you already purchased this ..so ??

P
Patty 2022-09-22

I have been watching shows on Vix and everything was ok, but few days ago it started to get very frustrating , the show series I'm watching starts fine but right every commercial brake it starts all over again from the very beginning. So a one hour show will take to run over 2-3 hrs if left alone, since it runs from the beginning after the 5 or so commercial brakes. How can I fix this?

Y
Yvette Pagan 2022-09-22

It keeps staring from the beginning when it have way thru.

A
Alicia 2022-09-22

after commercial breaks it goes back to the beginning of episode instead of going forward. I did change batteries reset it and still not working .

A
Alicia 2022-09-22

after commercial breaks it goes back to the beginning of episode instead of going forward. I did change batteries reset it and still not working .

A
Alicia 2022-09-22

I’m watching a show and every time there is commercials the episode restarts and when i try to put it where i left off i goes back to commercials. And then back to the beginning

S
Sonia Buzzelli 2022-09-22

I have been having major issues with VIX everytime there is a commercial break it goes right back to the beginning of the series very frustrating can’t even watch properly please fix asap. This while trying to watch novelas on demand.

I
Irma 2022-09-21

I watch novelas but after every commercial instead of continuing the episode where it left off it starts from the very beginning of the episode after every commercial

J
Jordan 2022-09-03

Soccer keeps freezing over and over

P
PJ 2022-08-28

the search button does not work on my firestick

S
Susana Robbins 2022-08-25

I'm watching a novela it stops then I need to go back and look for it again It happens at least 3 to 4 times

L
Luis 2022-08-13

The deportes section doesn’t work. We already uninstalled and installed the app.

G
Geraldine Alonzo 2022-08-09

Hello, Vix is not working on my tv. I press to watch a Novela and it doesn’t play.

B
BERNICE RIVERA 2022-08-03

Trying to see Mar Negro. I'm upto the chapters 141 -160 and it doesn't let me select it.

P
Piedad Cevallos 2022-07-26

The app does not let you watch Piedad cevallos

M
Margarita 2022-07-25

What is wrong with the vix tv app? I see a lot of complaints but it doesn't get fixed. I have tried many times to watch a novela and when I click on it, it goes into a dark screen. Please fix this issue, or delete the App. Anyway it's useless so why keep it!?!? Also I tried to find a phone number and there's no customer service phone number to call. What an App!

D
David R Fernandez 2022-07-23

App is not open inglés, is telling me always that it is not working and is giving me code 001 even that I already suscribed for app

J
Jose 2022-07-23

Once I open the app it says the content cannot be displayed try again in a few minutes. It's been like that for days.

S
Sandra Estevez 2022-07-23

It’s not letting me watch it

E
Esperanza Garza 2022-07-22

VIX will not open. When I select VIX it goes to another screen that says click to launch the channel. Not able to click on button to launch.

M
Mary Mendez 2022-07-22

I've been watching vix for a while now but today it says I need to activate my application but it wont let me do anything

M
Mary Mendez 2022-07-22

I've been watching vix for a while now but today it says I need to activate my application but it wont let me do anything

F
Francisco / Benavides 2022-07-21

Once I open the app on my smart tv, it freezes over and over and over, specially and most the time while watching soccer games.

M
Mayra 2022-07-19

I tried going on vix . It says Codigo 403

M
Maria Elena Gonzalez 2022-07-07

I have been watching the novela Mar Negro. I have ViX on my smart TV. The episodes above # 141 will not download, please let me know if it can be fixed. Thank you.

N
Nilda Wotton 2022-07-01

When I hit play on my soap I want to watch it does not play. Error code is 5

J
Johanna 2022-06-26

It says the content cannot be developed at this time. Please try again in a few minutes

E
Esperanza 2022-06-18

I was able to download the app on my smart tv, and It only opens to the VIX logo and then goes out to a black screen, and it says try again in a few minutes. I know it's not my tv because I get Netflix and I’ve tried the app on my phone and it works fine! And the wifi works just fine for everything else.? What’s the issue? I’ve already tired resetting my tv and I reset my wifi and I even updated everything so I don’t understand

J
Juan Ramos 2022-06-15

Novela starts loading once loaded it jumps to next episode and starts loading again then to next episode and on and on and on .....but never plays any episodes😂😂

M
Martha Cecilia Barcenas 2022-06-11

The channel I watch a novel Mar Negro stop it said Demand more but no explain what to do

J
John 2022-06-06

Same problem as Violet Paredes above. On a Samsung TV loaded VIX App opens to logo and then a black screen saying “ not available…. Try again in a few minutes . Also could not VIX App on iPhone and IPad to play on a Vizio TV using airplay On a PC finally got it to work on Chrome browser. Did not work on Firefox or Edge

V
Violet Paredes 2022-06-05

I was able to download the app on my smart tv, and It only opens to the VIX logo and then goes out to a black screen. It's very frustrating and discouraging to try and see the content. Please fix this issue, I know it's not my tv because I get Hulu, Netflix YouTube, and other apps and they are working well. I even tried Chromecast and it still VIX fails. This is not a good start.

R
Robert 2022-05-23

I have a roku connected to non-smart tv and also another Roku-TV VIX does the presentation when launches but all selections goes to blank screen. I can navegate thru channels and everything but I can not see any program. I also have an APPLE HD TV and VIX works normal and I can see the programs. What happens with ROKU??

Y
Yoselin Quintero 2022-04-30

ViX is saying it’s not available in my country. I live in the USA and this wasn’t an issue earlier today.

D
Dina D Adams 2022-04-22

Choosing the novela only for it not to start and show only a black screen. I didn't have this problem before it switched to VIX

J
Janine Villalba 2022-04-20

The telenovela goes into black screen and won’t return. This is a daily issue

M
Maria Adams 2022-04-07

Selection is difficult because you have to click on the movie and wait to get in to find out what the movie is about. Also, if you are looking at movies on demand under drama, the system will periodically kick you out and place you in action or some other category.

M
Maria Adams 2022-04-07

Scrolling is difficult as it kicks you from the area you are looking through to another area every time.

M
Maria Adams 2022-04-07

Unable to load selection 99% of the time.

V
Veronica 2022-04-03

Alborada tv novela is not working but others are.

Showing 1-55 of 55 reported issues:

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