Contact San Diego Gas and Electric Support

First off, this app will not show the entire page so you have to scroll back and forth to enter your information. The process to pay by credit card is lengthy and frustrating— the account number and billing amount have to be entered and if you don’t take note of those things before signing in, you have to go back to your account and then you can’t log back in because there is an “open session” —- AND there is no discernible way to get BACK to the open session to complete it. So you just have to wait for the open session to terminate itself. Tonight I was asked to accept the terms,etc. After scrolling to the seemingly interminable end of the legalities, there was NOTHING to click on to show I approved. Or at least nothing I could see because, again, only half the page shows even on the expanded view and there is no way to scroll over to see the other half! Unless I approved the terms, I couldn’t pay my bill! The fact that I have to pay an additional fee of $1.50 to use this abomination is especially galling. This app has not been updated or improved upon in at least the past year— perhaps not enough people have taken the time to complain. But after trying SIX TIMES to pay my bill tonight, and still coming up empty — I’ve HAD IT. Fix this thing, already! If I could have given less stars than one, believe me, I would have.

If you need to pay by credit card, the process is lengthy, confusing, and unnecessarily difficult. You have to find and enter your own account number, email, and billing amount— which requires you to go back from Bill Matrix to the main account page. The back arrow is non responsive and you have to press it a bunch to get it to work. Once you’ve collected all the info you need to give them the money they’ve asked for, you come back to Bill Matrix to re-login AGAIN, only for it to say that you “didn’t properly logout last time and can’t have multiple sessions”. The only way to resolve this is to “wait until your previous session expires”. So rather than just sit there and fume, I decided to write a review in the hopes it gets the devs to DO something about this obvious flaw. The app was doing this last month too and I was hoping it was so obvious it would be fixed by this month but apparently it’s not— you have to take a customer’s time to get it done around here.

The payment aspect of the account is so unnecessarily confusing. I have never had such a difficult time paying a bill through an app in my life. I tried paying by credit card but you have to remember the exact amount because they send you to a third party to process and your account information does not follow you. I went back to the main page to check the exact amount due and was then locked out of the credit card processing portal because I supposedly already had an active session. There was no way for me to go back to the active session, I just kept getting denied access. It is so frustrating that after multiple attempts I had to enter my bank info which I do not trust them with at all. It’s as if they purposely want the credit card payment section to be difficult so they can have access to your bank for direct withdrawals. That is not even taking into account that the credit card portal isn’t even setup correctly for use on a phone. The text boxes you are supposed to fill out are too big for the screen. You have to move the screen around to find where you are supposed to type. When a message box popped up, half of it was cut off and I couldn’t move it to read it or exit out. Overall it’s a trash interface that is beyond frustrating.