Contact Journo Support

by Xyzjournal

I did a quick look at 3 or 4 journaling apps before settling on Journo. Because we were on our way out the door, my main criteria was could I use it intuitively. It worked well, until it didn’t. I wanted to use it both for keeping friends and family informed of how our trip was going and as a keepsake for myself after the trip was over. Before it quit working, the problems I had were:

(1) I could only insert one photo at a time,

(2) The edit button doesn’t float and is only available at the top of the screen so if you spot an error late in your day’s entries, you have to scroll up to the top to click Edit and then scroll back to spot to make the edit.

(3) When being viewed on the website, the user has to scroll through your entire trip to see the latest entry, but in the app, the current day is on top

(4) On day 16 of our 21 day trip, the website quit working and wouldn’t display anymore of our trip.

I emailed customer service multiple times and was told they would get back to me shortly. Other than the “we’ll get back to you” emails I’ve never received a response from them. Our trip was in July and it’s now September and still nothing from them. I love this method of journaling but will look for another app. I’ve screen captured my Journo journal and have deleted the app so I’m not paying $6.99 a month for an app that isn’t working.

by NAZ Music

I wrote a previous review speaking of some issues but mostly positive. Now we have not been able to receive any posts from our daughter for over a month, and while the developers are quick to reach out to you, the fixes continually promised to both her and her family members, 'next week', have not materialized. She has another month of travel ahead and i don't expect it to ever work.

So, short summary: worked well for a couple of weeks, then started to have problems, then failed completely.

by VA62

I invested 4-5 day’s journaling with this app. I liked the interface even though I could only add one photo at a time to my entries (slow and frustrating, but not a show-stopper). Half way through my trip, the app started freezing up - would not let me edit or make new entries- and eventually, once I got more than a blank screen with a spinning ‘loading’ data wheel, it started throwing up server error messages.

Now I have to recreate my journal entries and could not be more frustrated with the app. Look elsewhere. This one is a dud.