Contact Withings Thermo Support

by Lundfu

This is an excellent product. The ability to track temperature readings is critical and the thermometer makes it easy to gather that information. Withings has put out multiple great products too.

The problem is that Withings has appeared to abandon this app and the users while still selling the thermometer - including in Apple’s store. There are known gaps all over the Withings support message boards and multiple stories of not receiving any useful response from the company to address the problems. The thermometer reads the temperature but Thermo doesn’t update. Logging out and back in temporarily pulls the info in but you’ll have to do that every time and remove readings that have already been imported. The app itself has not been updated in 2 years.

Overall shameful that Withings and Apple allow a medical product which fails in its most important function. For a medical device and tracking, it’s critical that it be accurate and work every time. This will not do that for you. I would avoid this thermometer and the app until the company decides to support it. You’re better off with a $3 thermometer and pen/paper.

by Tiffanya84

The device itself works fine, but so do thermometers sold for a fraction of the price. The tracking ability that sets this one apart is useless because the app doesn’t work. And if you look at other reviews here and online, it’s clear that they’ve been ignoring the problems and complaints for YEARS.

The thermometer and app won’t sync. The company’s only answer to that is to reinstall everything, but then you lose half your data that was synced. Once it’s reinstalled, the data that wouldn’t sync shows up, but then nothing logged after that does and you’re back at square one. It’s not worth the price without a functional app, and they clearly don’t care about changing that, as again, they’ve received complaints for years. I won’t be purchasing anything from them again, and Apple should seriously reconsider selling their products.

by StupydSyk

The Thermo thermometer is a great device. However, it WILL NOT WORK with iOS 11!!!!!!! You can waste the time deleting the app, resetting the thermo, reinstalling the app. IT WONT WORK!!!!!!!!!. You can even call Nokia and complain. They will transfer you to a special department. Then they will tell you to reset the device. Then reset the app. Delete the app. Reinstall the app. Re-sync the device. Basically go through all the usual troubleshooting steps. And guess what, IT WONT WORK!!!!!

Then, after you talk to the first level technical support person for over half an hour, they will conclude there is nothing they can do and they have to advance you to the next level of support. Here is the problem, they have to email you, A WEEK LATER!

All in all the Thermo is a great thermometer with terrible iOS integration. And horrendous customer service!!!!!!!