Contact HubSpot CRM Support

My company has been using HubSpot for sales and marketing tracking for about a year. We started using the Tickets feature about two months ago that allows us to create and track customer support tickets. As the Customer Care Lead for our company, it’s critical that I’m able to access our support tickets on the go. This is nearly impossible to do without carrying my computer with me. The Tickets section of their website is nowhere to be found in their iPhone app. While you can login to your HubSpot account in a mobile browser by going directly to the login page URL (the Login link is not displayed on the mobile version of their home page), trying to interact with your HubSpot account in a mobile browser will test your patience. I know the Tickets feature is relatively new for HubSpot; but I hope their team understands that it’s important that we be able to access things like that on the go from whatever device we have with us. UPDATE: January 2021 — Despite being told two years ago by HubSpot that support for the Tickets feature would be coming to this app, it’s still not here.

The data marts are not integrated or synchronized enough, which causes a user to repeat data entry from companies to contacts. For example, if I add a contact within a company record, I have to enter company information which leaves potential for error. If I am in a company record and select add contact, it should be apparent that the company data get auto populated with the company data. But noooo, I have to re-enter all of the company data again. This adds too much time and complexity to a simple process. This is one of many examples that make HubSpot too difficult for me to use. Reporting is clumsy and too Facebookesque with the timeline. Please go and look at other CRMs to get id as on how to display data that is easy to read. For example, the contact lookup is a timeline. Not optimal for salespeople to navigate.

Hubspot has not been, is not now, and will probably never be a CRM. It is a time and task tracker. Right now - I can’t even sign in on my phone through the app - so the functionality is an absolute zero. I have been forced to use Hubspot at two different companies. I would rather use a spreadsheet. The simplest of tasks require HS chat help and videos just to implement. Want to create your own field for a contact? Like maybe a second address? Oh,that’s a big deal. Requires a setting which requires admin level credentials blah blah blah. It’s so involved I’ll just put all this extra info in the notes and HOPE I find it later. I could go on and on on things that are 42 steps that should be 3. Why are they so popular? Who knows. Marketing? Anybody who likes HS should try ACT! from 15 years ago. We hated that too - but it had more functionality than this. Update: after installing and uninstalling the app three times on my phone - I have finally deleted the app. Oh yes, and fun fact - if you try and use HS in the browser on your phone it doesn’t adapt to your phone from desktop mode. So we have firmly established HS does NOT work on my phone.