Contact HubSpot CRM Support

by QuackDaddy

Hubspot has not been, is not now, and will probably never be a CRM.
It is a time and task tracker.
Right now - I can’t even sign in on my phone through the app - so the functionality is an absolute zero.
I have been forced to use Hubspot at two different companies. I would rather use a spreadsheet.
The simplest of tasks require HS chat help and videos just to implement.
Want to create your own field for a contact?
Like maybe a second address? Oh,that’s a big deal. Requires a setting which requires admin level credentials blah blah blah.
It’s so involved I’ll just put all this extra info in the notes and HOPE I find it later.
I could go on and on on things that are 42 steps that should be 3.
Why are they so popular? Who knows. Marketing?
Anybody who likes HS should try ACT! from 15 years ago. We hated that too - but it had more functionality than this.
Update: after installing and uninstalling the app three times on my phone - I have finally deleted the app. Oh yes, and fun fact - if you try and use HS in the browser on your phone it doesn’t adapt to your phone from desktop mode.
So we have firmly established HS does NOT work on my phone.

by Realjoewalsh

A frustrating experience from an otherwise innovative software company.

The following problems have plagued this app for more than a year:

*Extreme* lag: No matter how fast your internet connection, it takes 20-30 seconds just to load a deal object. Want to update a property? You need to set aside a full minute, at a minimum.

Poor usability: The deal pipeline, a beautiful kanban in the web app, is a convoluted mess in mobile. It’s made worse by the point above — often you need to swipe several times to switch between deal stages. Then it takes another minute or so until the deals in that stage are fully loaded so you can scroll down the column.

Constant failures: Often, the update you make to a deal, company or contact property doesn’t persist. Instead, you get an error message which itself causes the app to slow down even more.

At the end of the day, I can not recommend this app because it simply doesn’t work reliably. You’re better off using the web UI on mobile — add it to your home screen so it works like the native app should.

When will this get better, Hubspot?

by 88

The whole point of this app is for it to be actionable on the go. Leave the organizing to the computer and make this app action ready. Tasks are not actionable they simply act as a reminder. For instance I set a task to call an individual and instead of it just giving me the option to call straight out of the task profile I have to venture into the contact profile and select to call from there. May seem small but if I already put the work to organize my work flow for the day on my computer the last thing I want to do when it's synced on my mobile is to go through more motions to get to my action.. NOOOOO! I already did that let's get to work. Not to mention that the update was purely aesthetic and it took over a year to come out.