Contact Zoho CRM Support

by AOANLA

The developers have placed the search icon in the "horn" area of the iPhone X's notched screen, but failed to hide the phone's default reception/battery display; instead, they overlay each other. This makes the search icon nonfunctional and renders the entire app basically unusable. It is a very obvious problem and makes me wonder what other aspects of the app's programming are also substandard.

Also, the search function itself—on phones where it even works at all—is, shall we say, quirky. By which I mean, it is badly implemented and often cannot find the record I'm looking for unless it's phrased just right.

Finally, it has a really obnoxious tendency to reset itself to its home screen if I leave the app even for a moment. This is very annoying especially if I'm trying to transcribe information from a record into another app, such as for instance if I'n trying to find a customer's contact info and copy it into an email.

Overall I would say the app gives an impression of having been made by amateurs, except that would be an insult to the many fine programs made by amateur programmers. Instead, I'd say it gives an impression of having been made by incompetents.

by CheJua

Since the last update 2 w ago, when trying to send an email to a contact thru “invoices”, module will not automatically populate the contact’s email address (having to select manually the correct email is very difficult when you over 3k contacts with multiple emails with one address already set as default).

App is constantly throwing an error message of some kind (I’ve sent the error log so many times that I’ve lost count)

App is not populating field which already has a predetermined value (this has always worked fine until 2w or so ago)

by Nathan.coons

I’m an avid Zoho user and one of the reasons I like them is they listen and are quick to fix things. So - I’m giving this app the worst review because it’s gotta change.

Top issues:
1) I can’t figure out how to mark a scheduled call as complete on the mobile app. It drives me nuts. I’m on the go a lot so this is catastrophic.
2) The voice memo feature for a completed call should automatically save the memo onto the completed call. Somehow my voice memos are not saved to the call record and I get an ‘invalid record’ error upon each save attempt. Plain text records work fine by there is an issue with voice memos.

Those are my two biggest gripes. There are more but for the day to day I just can’t get past those things. I love the concepts that this company comes up with and their responsiveness and I am really looking forward to the next release of this app so they can wow me again. Thanks.