Messenger app not working? crashes or has problems?

Messenger Status

Last Updated on 2019-11-13 by Jayantibhai Hirpara

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Common Messenger Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Messenger app on iOS and Android devices. Solve all Messenger app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Messenger iPhone Issues and Solutions

Messenger iOS app crashes, not working, errors
Messenger iOS app network issues
Messenger on iOS has black/white screen

Messenger Android App Issues and Solutions

Messenger has errors/crashing/not working
Messenger server network connectivity issues
Messenger has black screen

Messenger iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Messenger app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Messenger app crashes or not working on Iphone (iOS):

Close and restart the Messenger app on iPhone
Update Messenger app to the Latest Version for iOS
Uninstall and reinstall Messenger iPhone app
Update your iPhone to the latest iOS version

Fix Messenger on iPhone unable to connect to server/internet connection issues::

To resolve Messenger network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Messenger black/white screen (blank screen) on iPhone:

Follow the Messenger iOS app troubleshooting guide Here →

Messenger Android App Issues and Solutions

Fix Messenger not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Messenger app issues:

Force Stop the Messenger App
1. On android, goto "Settings" » click Messenger app. » click "Force Stop".

Update Messenger to the latest version on PlayStore

Clear Messenger App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Messenger app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Messenger.

Fix Messenger unable to contact server/ Messenger internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Messenger » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Messenger » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Messenger on android.

Solve Messenger black/white screens issue on Android:

Follow the Messenger android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jayantibhai Hirpara, developers of Messenger.

About this app

The Best and Secure app for your chats messages to make conversations with new peoples without sharing WhatsApp number. -You can always can check your conversations by logging to any multiple devices. -You can chat to many worldwide users without revealing your WhatsApp number. Access your WhatsApp chat conversations on your iPhone, iPod touch & iPad! You can use WhatsApp on your iPhone/iPad with Messenger and you can also have 2 numbers of WhatsApp in your iPhone or one account on two devices, if you like.. Note: This application is not endorsed by or affiliated with WhatsApp Inc. WhatsApp this app, its name, trademark, and other aspects of Messenger are trademarked and owned by their respective owners.