Contact Arizona Public Service Support
Company Name: Arizona Public Service
About: Your energy options are now available in the palm of your hand with our free,
mobile app. Get quick and easy access to your Arizona Public Service (APS)
account.
Arizona Public Service Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Arizona Public Service Website
Privacy Policy: https://www.aps.com/en/Utility/Regulatory-and-Legal/Privacy-Policy
Developer: Arizona Public Service
3 Most reported problems 😔💔
APS Needs to Dissolve
by Rocket Science Guy
Just a notice to all APS customers. You’re being well overcharged for power compared to SRP. APS likes to tout that they’re doing what’s best for AZ and caring about customers. Compared to SRP, they’re a joke. Their rate hikes are baseless, sure they have some “reasons”. Like fuel being too expensive, blah blah blah. Their allocated fuel budget is millions in the red and they need a price adjustment to fix it. Sounds to me like they just intentionally “mis allocate” funds so they can ask for a rate increase.
With SRP I used 17% more power. 11.7% of it was on peak (compared to 9.7% on peak with APS and using less power) and my bill was over 8% LESS with SRP.
Check out the dockets with the AZCC. Send your opinions in. Attend the meetings. Fight APS every step of the way. This for-profit, publicly traded power company is poorly regulated. It’s all about the shareholders. Not the customers.
Oh and for the app.
The app is okay, takes a while to load compared to other apps. Usage always has an error and jumps me to “monthly” or “yearly” if I scroll too far left or right.
Useless app after update
by Rnin85
With the update to the app, I am no longer able to log in. I initially thought that I had to re-register. I tried to re-register only to get a message that I was already registered. Unable to do anything with the app. I uninstalled it and re-installed it but no change. Cannot log in. Even the web page is not working properly. I usually get on to check usage.
Update-uninstalled and re-installed one more time. I now can log in. The issue now is that after checking my usage, I cannot go back to the home state. The app continues to malfunction or there is no mechanism with which to return to the home page.
Absolutely horrible app
Do the developers not use apps?
by Maxhutch102
Anyone who is working on this must not actually use apps because it takes about 5 minutes to realize it doesn’t function properly. Add better user interface and include account information. You send people away to process payments but you can’t even find your account number anywhere on the app. You encourage people to go paperless but you make it a hassle to do without. The amount of money you charge is already outrageous. Look at the world around you and get with the times and make functional products to take care of the customers you’re already taking advantage of.
Have a Problem with Arizona Public Service? Report Issue
Why should I report an Issue with Arizona Public Service?
- Pulling issues faced by users like you is a good way to draw attention of Arizona Public Service to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Arizona Public Service customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Arizona Public Service.
