Contact Public Storage Support

by Bufcyhfrhigdgji

I have many complaints, starting with the woman you have running the office ! The doors to the building that are supposed to be closed are now always open so anyone can drive right in . There used to be carts the where available at all time now you can only get them by leaving your ID . I am handicap so I can only get access to my storage unit when the office is open which is hardly ever because the woman that runs the office is hardly ever in the office if she is in the office she’s in the bathroom or somewhere else I’ve knocked on the door rang the doorbell the lady never answers I found her there once since y’all have taken over . I have repeatedly asked her for a phone number to talk to someone about the problems that are going on up there . He has constantly given me the number that nobody ever answers . There are people smoking pot drinking blocking entrances to other peoples storage units . All storage was much better at keeping up with this place before y’all took over it is nothing but a horror show up there now if I wasn’t handicapped and did not have a truck I would move but unfortunately I’m stuck where I’m at it would be great if y’all would address some of these issues . My name is Robert Beak ,

by Mariiii1

Your employee Robert is rude and disrespectful. The way he approached us last night because according to him there was a complaint about bugs in our storage was rude. There are better ways to approach people. He made us open the storage to check for bugs and according to him to he had to supervise and sweep the storage. After he saw the storage didn’t have any bugs his tone changed. He is not my boss to approach me the way he did so unprofessional. He didn’t sweep or anything my mom had a jar of honey and she accidentally dropped it and he looked at it and stated we had food in the storage and I told him we had a lot of stuff but none was food. He said he would clean it which we didn’t ask him to do and he didn’t clean it at all. I have seen rats coming out of other storages and I don’t see him doing anything about it.
We lost track of time and he yelled at my daughter for being there and threatened her that it was her first and final warning she had to be out by six. Other people came out after us and we asked if he yelled at them and they said they saw him but he didn’t say anything. Yes, we were at fault but why raise his tone and why isn’t he fair with everyone.

by Shakina93

Do not use Public Storage. I made a payment on my unit March 31st for the month of April. Apparently the payment was unfulfilled, 5 days later? No one contacted me, no one warned me, nothing. Just charged me a fee. So when I saw an offer to try to get $1,000 by signing up for Autopay and I logged in to do so, found my account due $100. I spoke to someone who warned me if the account wasn’t paid there would be a fee…on top of a fee I didn’t know about and there was no correspondence about. Only upon questioning her in confusion about my last payment did I find out what was going on. They made no attempt to contact me for a week. I was charged another fee and they put my account in auction status and refused to remove at least one of the fees despite admitting they could see no one told me at all what was going on for a week. So now I have two fees on top of my regular amount. They flat out refused to help me at all. I told them this was unprofessional and that I would more than likely be removing my things at the end of the month. I just want to warn everyone. Been with them three months and this problem has gone from $80 to $125.