Contact GLOBE Observer Support
Company Name: NASA
About: GLOBE Observer invites you to make observations of the Earth around you.
Observations you collect and submit with this app are designed to help
scientists better understand satellite data collected by NASA from space.
GLOBE Observer Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
100% Contact Match
Developer: NASA
E-Mail: [email protected]
Website: 🌍 Visit GLOBE Observer Website
3 Most reported problems 😔💔
Can’t get photos to upload
by Willyum3
The app just hangs up when I try to submit data, saying that the photo is being uploaded. Plus the user interface is very poorly designed. It tells me I have no observations but two of them are shown. Plus there seems to be no way to export, say in spreadsheet or GPS format, the data I have collected. I would have expected much more from a technical organization.
Cant change password
by Pamhardwick
There is no way on either the app or the website yo view your account and change password even though a goigle search says there is a way. I guess that’s why they send you a pw. If just this part is not functional then I am not hopeful about the rest.
Glitchy
by JS415
Terrible UI. Compass won’t calibrate at all. Shows North as being SE. The photo feature locks and you can’t escape the screen. They need to fix the compass calibration and the photo capture feature, otherwise the app is entirely useless because the data can’t be used.
Have a Problem with GLOBE Observer? Report Issue
Why should I report an Issue with GLOBE Observer?
- Pulling issues faced by users like you is a good way to draw attention of GLOBE Observer to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a GLOBE Observer customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using GLOBE Observer.
