Pulse app not working? crashes or has problems?

Pulse Status

Last Updated on 2024-02-16 by Honeywell International Sarl

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Common Pulse Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pulse app on iOS and Android devices. Solve all Pulse app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Pulse iPhone Issues and Solutions

Pulse iOS app crashes, not working, errors
Pulse iOS app network issues
Pulse on iOS has black/white screen

Pulse Android App Issues and Solutions

Pulse has errors/crashing/not working
Pulse server network connectivity issues
Pulse has black screen

Pulse iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Pulse app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Pulse app crashes or not working on Iphone (iOS):

Close and restart the Pulse app on iPhone
Update Pulse app to the Latest Version for iOS
Uninstall and reinstall Pulse iPhone app
Update your iPhone to the latest iOS version

Fix Pulse on iPhone unable to connect to server/internet connection issues::

To resolve Pulse network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Pulse black/white screen (blank screen) on iPhone:

Follow the Pulse iOS app troubleshooting guide Here →

Pulse Android App Issues and Solutions

Fix Pulse not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Pulse app issues:

Force Stop the Pulse App
1. On android, goto "Settings" » click Pulse app. » click "Force Stop".

Update Pulse to the latest version on PlayStore

Clear Pulse App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Pulse app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Pulse.

Fix Pulse unable to contact server/ Pulse internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Pulse » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Pulse » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pulse on android.

Solve Pulse black/white screens issue on Android:

Follow the Pulse android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Honeywell International Sarl, developers of Pulse.

About this app

Honeywell Connected Enterprise has a broad range of rich desktop and mobile friendly software applications for building and facility management, life safety and security management. Honeywell this app™ for Connected Enterprise is a cloud-based solution which publishes valuable performance alerts from your system software, and allows personnel to take action on those alerts. Honeywell this app for Connected Enterprise extends the functionality of these applications by proactively bringing condition-based metrics to your iPhone. Your organization simply specifies the criteria that warrants a personal notification, and Honeywell this app for Connected Enterprise will inform you when those conditions are met. Upon receiving a notification, you will not only get timely and relevant information about the condition, but you will be able to act upon it, right from your iPhone. These actions include understanding situation details through use of advanced trending features, and collaboration with subject matter experts through participation in threaded conversations.