Contact Aspiration Support

by Sherrodmw

I’m not surprised the first review I read is a two star review about the inept customer service of this company. They offer promos for signing on with them as long as you spend a certain amount within a given time period. I could not transfer money to my account from my bank. Aspiration kept kicking it back. I called them about this multiple times letting them know I needed more time to spend the money because I couldn’t get money into my account. Everyone I spoke to said “we’re working on it” you’ll see an email with a decision soon. Soon became 4 months and no word. I called today and got irate enough to get an supervisors attention. They claim they sent an email to me and could see “I opened it but did not click a link to accept an extension for their promotion” I’ve scoured my inbox and can find no such email and if I had opened it, this review would not be happening. They say because Ii didn’t not click the link, they are not going to honor their promotion. They had no interest in helping, even though I was saying I would close my account. Close your account with Aspiration and find a brick and mortar bank that actually gives two craps, so when you have issues, you can look someone in the eyes and get your problems solved with real empathy. If you want apathy, customer service who either does not know what they’re doing or wants to just be lazy and empty promises, stay with these people.

by Hey_there_as

I just signed up for the Spend/Save account. What I didn’t realize is that I had a pending application for the Redwood fund from 4 years ago. What this means is that every time I open the app, the first thing I see is my pending application. What I really want to get to is my Spend and Save accounts but I have to scroll down below the giant “complete your application” part every time. This just won’t do for an app I plan to use multiple times a day.

I wrote support to see if they could cancel my pending application. They told me “sorry, no.” Completely unacceptable in this day and age when you can open an account anywhere and customer service is king. I wrote them saying that if it couldn’t be cancelled, I would like to close my aspiration accounts entirely since it’s so annoying to use the app. A different customer service rep then assured me that my pending application could be cancelled. 3 days went by and it was still there. When I wrote them to check in on status, yet another, different customer service rep replies, saying she’d be happy to close my aspiration account completely. What the heck? The amount of time and energy I have already spent to try and get this resolved is too much. So frustrating! And what a shame, seems like good products but I am unable to use them. Taking my business elsewhere.

by Kitten Litter

First off, they will send a debit card, and it will work like a debit card should. There are no fees unless you want to pay some amount. The rest, however, is a shady bait-and-switch operation. You want to feel good thinking that Aspiration doesn’t invest with unsavory entities like big oil, provided Aspiration is even telling the truth. Aspiration claims to give a rating for places you shop, but these aren’t readily available (I understand small businesses can’t easily be rated from afar, however). Aspiration claims to give cash back on all purchases, but that’s not true – it’s cash back on *some* purchases. When I opened my accounts, it was with the promise of interest to be earned with no minimum balance, as long as a deposit of any amount is made. After a few months, I’d earned no interest on my small deposits and balance. I checked the FAQ to find that Aspiration changed its requirement for earning interest to be a deposit of $1000 (I no longer recall if that’s the minimum balance required or if Aspiration requires $1000 in deposits monthly), and Aspiration never communicated this. Internet banks offer higher interest, so it’s not worth placing your money with Aspiration for better interest, either. It’s been disappointing, and it’s certainly not the transparent, ethical operation it claims to be. I fail to see any benefit.