Contact EoS Fitness Support

The app doesn’t display the class schedule. Only one in a long list of EOS issues, and the gym hasn’t even opened yet! Months of delays in opening, a few false emails telling us to come to the gym to get our cards followed immediately by “oops, we got ahead of ourselves, not yet!” emails, then an email today that said “Download the app to see the classes for this week, the gym is opening at 6 a.m. Thursday!” But the app says it can’t show the schedule, and the website doesn’t have the schedule either. Given the other reviews on here saying the classes fill in less than a minute after becoming available on the app, I don’t have high hopes.

I downloaded the app to join a challenge through my EOS location, and was excited to take part, and have extra encouragement to be active at home. However, it soon became apparent that though the app says Fitbit is compatible, it would accept it only for regular workouts and not for the challenge. Some sort of error in the eos app system prevented it from adding my distances, though my Fitbit has it all. Contacting customer service was a waste of time because they think their app is infallible and it must be user error or another app’s fault. Uninstalled.

More often than not it won’t display same day class schedules, and not at all for the closest gym to my place. I reinstalled the app a couple times but just turn to the website now, defeating the purpose of the app. The way you cycle through different locations in town is also a pain. Would be great if I could just select the class I want and see which locations from my favorites offers that class. Wouldn’t make a difference ‘til the first issue is fixed. At best this is just an alternative to having the card on my keychain.