Contact IPC360 Support
Company Name: PUWELL CLOUD TECH LIMITED
About: - IPC360 provides home users with 360 extraordinary experience as staying home
when they are away from home. With the establishment of worldwide stream
servers, users can easily feel home on their phone or tablet by watching,
listening and talking.
IPC360 Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 42 Customer Service Reviews 😭😔💔
This camera is good but have many problems : - Wifi disconnect after 4 minutes and the apps show " camera offline ", and i can't use the camera again. - In the SD Card if i use " record continue " i can't play the 264 files video format but if i use " recod in motion " i can play the 264 files video fomat.
Tried to install 3 of your JUNK Cameras, only 1 worked for a while, i could not even get other 2 to work. WHY DO YOU SELL SUCH JUNK??
hi, i renewed my cloud storage for 1 year and now it is asking me to renew ORDER ID MSM4VLF3G2 DOCUMENT NO. 176563113648 DATE 13 JUL 2022 TOTAL £59.99 BILLED TO I D yorath 3 fairview Hirwaun CF44 9RY Aberdare GB 7D/12M/CONT ian yorath
Trying to connect my PC530 To my phone using IPC360 It does not connect it gets through configuring device and i get Try other ways. Please Help Floyd Smith 253-332-2007
My previous app no longer supported. Change the updated app and reset the camera. However the cameras can't be added due to the camera is paired with another account. I do not have access on my previous account, how can I unpair the camera to my new app?
Just moved to a new house January and can't connect camera to wifi. I had it working fine before I moved.
I need to gain access to my cloud to send videos from my camera to the police. How do I access my paid cloud account?
IK heb een ipc360 mijn vrouw Kan momenteel overal de camerabeelden ontvangen. Op mijn telefoon soms als ik thuis in de kamer ben. Wat kan hier de oorzaak zijn?? Bvd nico Van Bergen
Camera under warranty. Can't contact anyone!
my camera shows offline give me resolution if any further improvement needed
Hello. My IPC360 suddenly stopped working on 7/30/2021. Application is not opening. It is loading, loading and after that just black screen. I can not do anything with it. First I thought this is an Internet issue, but after I spoke to friend of mine I realized that it looks like IPC software issue. My friend has the same camera, but he lives in completely different location and he has the same problem today. Would you please let me know if there some kind of software issue( updates or so) and if there anything I could do on my end. Thanks
My camera is not working what to do any service
How can I find another camera?
I have 3 cameras have been trying to add 1/2 more and neither will work keeps saying it’s not connecting??
The security light is not coming on at night when motion is detected. I have the light set to alarm mode but it still isn’t coming on at night when there is movement. Any suggestions because I can’t find any information? Thanks.......
This has not worked since I received it. Will not connect and keeps saying camera is offline. I bought it because it says it works with 5 G but I can't get it to work.
Already have 2 Victure PC530 cameras using IPC360 and am trying to install the new Victure PC530 (w/ QR Code). Is it possible to have both versions of the PC530 run from the same app?
Have someone call me at STAT
I suspect that my cameras are being hacked, and want to find out how I can make sure and how to prevent this from happening again. I have 2 Ipc360 cams
The camera was working find and it’s hasn’t work in over2 months I tried everything it just doesn’t work
I’ve set up two cameras at my mother’s home which I can view ok on the App. My two sisters have also downloaded and registered on the App. I’m trying to share the cameras with them but keep getting a ‘Failed to Share’ message because it can’t find their details. What are we doing wrong?
I got a new phone and the camera won't sync with my phone
How to turn night vision off. Or at least adjust it. Cameras during the day are using night vision all the time
The camera will not stay online EVER! Just goes on and offline every 5 minutes. internet connection is a super staple. This camera is horrible. Please help. Can't even watch it on my Mac. Worst product.
hola mi camara wifi ipc360 version actual :v3.7.7.31el problema es que la imagen se pixelea dice este video esta encriptado para proteccion de su video como le hago para solucionarlo gracias
I can’t register and setting up the camera
I Ajay set up one camera. The new one is not found no matter what I do
Despite numerous diagnostics and reconfiguration I have tw0 PC420 cameras and I cannot get either to give colour monitoring. Both are permanently night vision.
I have one device camera and the app - I have bought another camera to add to the app and make active - how do I go about setting up the other camera - same as the first one
I'm the who shares the camera can I or how to share v380 pro camera administrator rights so that all accounts I shared will also and can change the settings of my cam like playback and other settings
My app isn’t opening since the update! Please can you fix this ASAP as I’ve paid for two year subscriptions
Hello the camera keeps clicking into night vision and at night all you can see if the IR on my phone
Hi having trouble with my camera ipc 360 will not connect to my wireless router was working before and just stop working.now saying to connect to my rounder but how can I connect it into the rounter?
Hello team, I have purchased D3D Wireless Panoramic Bulb 360° IP Camera ,1.3MP, Fisheye Vision, Remoting Monitoring Home Security Camera LED Bulb Light in 2007, and it was working fine till last month, and our internet connection upgraded to 5G from there I am not able to connect the IPC360 camera. Please let me know what is the workaround to make it work again from 5G connection.
Hello , anyone here to resolve peoblems ? I payd for app for 1 year for 2 cameras and now and I can’t see records , I tried to send messages but no one replyed . Who is responsable for the app ? Who can I speak with ? Thank you
Paid to have videos made when the motion sensor goes off and it suddenly quit making the videos even though I have 288 days left of my subscription
I have a Victure 650 and a 5 g wifi .When I try to set up camera I get message "unable to automatically connect to wifi, or no internet What am I doing wrong?
Please help me.. I am trying to add a 2nd victure ip350 camera to my home and I'm having problems adding it..please help ..I am not smart knowledgeable to this stuff
The directions said to connect to camera WiFi which works when I’m at home but not remotely. Need to be able to review from anywhere using mobile phone. What am I missing?
Disconnects, Freezes, And Terrible App Format
by Blueeaglerob
1. The app disconnects from the camera and goes back to the list of available cameras constantly. This happens regardless of WiFi strength of the camera or device using the app.
2. The app will freeze while in camera mode without any obvious signs that it has frozen. the only way to tell if the camera view isn’t frozen is by the little time stamp in the top left corner.
3. The sound feature will randomly turn off without notification. This is an especially big problem when viewing the camera in landscape mode, as the app icons that would alert you to the sound being turned off are hidden from view.
4. The motion notifications don’t actually do anything in the app itself. The app while send you a motion notification when you aren’t in the app, but clicking on the notification will send you to a screen in the app that should show you a screen shot or at least have a log of “motion detected at x time” but I have never seen an actual notification or log on this screen of any kind. It would be better to simply take me to the camera screen when I click on the notification.
5. I said ignore to the free cloud storage upgrade, so stop giving me a pop up about it every time I open the app.
Not pretty stable
by Dang Hazelnut
I'm using the camera to let my cats come in. My husband and I live in the second floor whereas his family lives in the first. We have 3 cats - 2 family cats and 1 is mine. They don't get along very well, which is why we had to install the camera to prevent from any potential cat fights.
Sometimes the app doesn't alert at all when there is a motion detected. I often have to turn it on and off. Not just that, but adjust the notification settings as well. And just this morning, it completely stopped working in terms of notifications. The alert of motion detection would show up in the timeline, but it doesn't record in the alert history. I have both micro SD and cloud service. I'm mainly using the cloud one, and it simply doesn't alert and record. This is so disappointing.
Worked great until last update
by Foosue
When I first got the camera almost a year ago, it was super easy to set up and use. I use the camera to check in on my dog, and I hadn’t had any problems in using it.. up until the last update. I haven’t used it in about a month, and when I went to use it saw there was an update. I updated it, plugged it in, and nothing. It was offline. I tried to reset it, and that didn’t work. I deleted then reinstalled the app, and that didn’t work. I deleted the camera from the app and re-added it, and that didn’t work. Now the camera does not work and is useless. So disappointing. I’m not sure if a new update to fix the bug would work or if I should just scrap the camera entirely.
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