Contact HeartWatch Support

There is so much great about this app but what is not great is really NOT GREAT! When it’s running I can’t get it to stop with the notifications both haptic and sound and if that wasn’t annoying enough my #1 problem with this app is that it continually pushes all other open dock apps (like now playing or any music volume and control app) behind it in order. What I’m trying to say is that when this is running the alerts make it so that every time I want to adjust the volume or play next song I have to open the dock again and scroll to find nowplaying or anything else you had open. I have exhausted every possible setting that I can to disable that from happening and yet it still happens. At least for me it’s a real pain to get into a good groove if I have to constantly have both my arms in-front of me looking down trying to find how to turn volume down or to skip a song. If I am overlooking a setting to stop this from happening please let me know and I’ll adjust the rating. I do hope that I’m wrong and this can be fixed because I do like your app and really want it to work.

This app is pretty good but take the stats with a grain of salt. It often contradicts other health data including its own because it really can’t differentiate “Daily BPM” and “Sedentary BPM.” Mine are always the same even though I exercise 30+ mins and stay active every day so I’m not sedentary 24-7 but my resting and daily rates are the same? Ok. The health data I get from Apple Health app are vastly different. Resting BPM is usually 57-60 and it gives me a view of my heart rate throughout the day and specific workouts. I do like that HeartWatch breaks down my specific categories like “fat burn” “high intensity” etc. Overall they really need to push some updates and figure out their algorithms better but it’s still nice to have and use to get a big picture of overall health but I certainly wouldn’t put all my faith into this app. I’m very active so naturally my heart rate is rather high on average because i’m always moving and I have a 2 year old who keeps me busy so it basically says my resting heart rate is like 80-90(very bad) when really it’s 60 or less (very good). This can be misleading and maybe ever cause some people anxiety or warrant an expensive cardiologist appointment for little to no reason. I mean see one obviously if you think you need to but don’t do it just cuz HeartWatch shows you some funky heart rate data.

The app is full of information, but with so many screens and charts it takes some getting used to as far as figuring what is what. Missing (or at least I can't yet find it) is an easy graph or chart to view changes over weeks or months. It may be there, but like much of the information overloading this app, it is well hidden. Also, it strangely devalues the Apple Watch stand goal. True, it's the least interesting ring (for me) on the Apple Watch, but in the tracking history part of the app, standing is capped off at 12 hours. My watch might say 16 or 17, but the app never credits more than 12! This makes absolutely no sense, and is either a clear bug that needs fixing or another example of a user interface is need of simplification. The sleep app (an additional purchase) is interesting as an add-on, but it offers so little information it is a pricey upgrade. It would be better simply integrated into the main app rather than an additional money grab. Still, overall a good additional to the Apple Watch fitness family. FitBit still wins on ease of interface. Apple app developers still have a few things to learn when it comes to fitness tracking.