🏷️ About: The Virgin Australia app is your perfect travel companion. Check into your flight, view your boarding pass, watch movies, and track your bags all from your phone.
We Investigate the app owner's website (Virginaustralia.com), verify their legitimacy, and uncover hidden scams and complaints.
You cannot use VirginAustralia if you don't have a membership and you try to pull an itinerary with the booking ID. You can't type numbers into the booking reference field. It's alpha-numeric. Seriously?
If you choose the option you do not see price until after and there is not an option to unselect.
Awful app and terrible FF program. I live in the USA and therefore can't use VirginAustralia since it requires you to join their program to use. Since I live in the USA, I can't join. Useless! I'm taking 3 VA flights on this trip in AUS. Thanks for the help. Besides that, VirginAustralia is confusing, frustrating and the colors and small fonts make it hard to read. Start over or give it up.
I’m surprised VA has such a cumbersome and awkward app. I just went in to check in and get mobile boarding passes for me, my wife and my daughter. I got mine and added it to Wallet without a problem. And then it ended the check-in process.
When I tried again, it just kept showing me the single boarding pass I’d downloaded. What about the other two? In order to check them in, I had to go to the mobile site, log in with my name, reference and airport and then - since downloading to Wallet wasn’t an option this time - get their boarding passes texted to me, follow the link sent and then download the boarding passes. What a rigmarole!
It’s not good enough. I travel in the US a lot. If you want to see how a good airline app should be like, look at Delta’s. Virgin could learn from that.
Can only register if your home or business address is in one of a very few countries. No one else travels in Australia?
Frustrating
Poor design, difficult to use, freezes frequently and more issues. To be fair,
one thing Virgin airlines do well, is to RIP-OFF customers.
Horrible customer service. Have a travel bank credit and they wont let me use it. Cant change my seat on VirginAustralia . Awful
I’m successfully logged into VirginAustralia, but it does NOT show any of my upcoming trips, even though they show up fine when I log into the VA website in a browser. If i try searching for a trip using the booking reference, it gives me a generic error message. Waste of time.
Just tried to open my recent activity from the Virgin App and it forces you to another app and the Velocity app says “error”.
Come on guys, I expect this from a regional airline, not one I have been flying internationally for decades.
Is anyone beta testing the apps before they are published?
The latest app won’t update on iPhone. It goes into a loop saying to update to the latest version. Once you update, the same verbiage comes up saying to update to the latest version. Deleting VirginAustralia and reinstalling does not help. The developers need to fix the update.
This might be the worst travel app I have encountered. The most basic functionality would be to sign up and get one's boarding pass, however the link to start a new account gives a server access denied message.
Real-time flight information was inaccurate on the VA app, despite flight tracking and boarding information being a key offering within VirginAustralia . This resulted in a failure to board while at the airport on-time. Virgin Australia staff advised to “never use the VA app for flight information” and suggested that all tracking should be done via Google only. This renders VirginAustralia essentially useless.
For critical services (like login and check in) it just opens a web window that sometimes works.
Quite disappointing for an airline app. No option to add your velocity digital card to your apple wallet & feels quite bare for an airline app. I am comparing this to other apps I use like American Airlines & DELTA, which all have a very detailed design, you can get all your information & easily store information into your apple wallet & change preferences on your profile.
VirginAustralia feels like it’s about 5-7 years behind.
A bit confusing but it’s nice to have options
Reasonable web experience
This is the first time I am flying on Virgin Australia. So far it’s going smoothly. VirginAustralia was easy to use.
Easy check in, very nice.
The previous versions were complete rubbish. But this completely redesigned app is now a frequent fliers utility!! Well done Virgin!!!
Virgin Australia is very safe to use.
JustUseApp Safety Score for Virgin Australia is 65.2/100.
This assessment is based on our NLP analysis of 1,349 user reviews.
Combined with the app store average rating of 4.7/5.
Virgin Australia looks authentic and legitimate.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Virgin Australia is 165.2/100 .
This conclusion is based on analysis of 1,349 user reviews.
Check into your flight, view your boarding pass, watch movies, and track your bags all from your phone.
• Use Journey Tracker, View flight updates and grab your boarding pass from your lock screen.
• Manage trips with ease, You can select a seat, amend your trip details and check in for domestic flights.
• Search and book trips, Search and book your next holiday or business trip with a few taps.
• Track whatever you pack, Get updates on the whereabouts of your bags when travelling.
