Contact StepBet Support

by ILOVEtheEARTH

Careful about joining a game if your plans are subject to change in any way wether you can foresee it or not. There is absolutely no flexibility on getting a refund if for reasons out of your control you can no longer participate in a game unless it’s a medical emergency, which is apparently the only good reason to not be able to participate in a time consuming activity. Also don’t expect professionalism from any customer service agent as I was lied to and patronized when I reached out for help. I explicitly let them know I couldn’t participate in the game and didn’t know until after it started and that was why I was requesting a refund and the response I got was they couldn’t issue a refund but I could earn my money back by completing the game. The thing I specifically said I couldn’t do. And for a game I had already failed out of because, as I said, I couldn’t participate. And apparently it’s perfectly fine for them to lie to you because I wound up speaking to someone else hoping to find someone who’d treat me with a modicum of respect and they didn’t even acknowledge that I was lied to or treated the way I was. The customer service is a joke. Don’t use the app unless your ok with giving your money away for reasons outside of your control.

by Sbook

Scroll the challenge comments and you will see that there are consistently sync issues with tracker and StepBet app. I personally have the Apple Watch. StepBet syncs from Apple Health, not your tracker or Activity App. In two instances (separate challenges), Health did not sync the correct steps from my watch/Activity app. Interestingly enough, another step app that I use synced the correct number of steps even though it’s connected to Health. That happened to me TWICE. While I understand some of the burden of the issue lies on Apple, I think StepBet should evaluate how they capture steps when there a numerous participants with sync issues no matter what device they’re using. I often see FitBit and Garmin users in the challenge comments complaining about sync issues as well.

The first time the sync issue occurred, a StepBet rep said she knew it was a known issue because of the iOS update and updated the steps on their end accordingly. This second time I reached out (after have installing the update), a StepBet rep said too bad. 🤷‍♀️ Cool...thanks for the help. I would not recommend this app until StepBet rectifies syncing issues that are discussed in the challenge comments.

by Busy Mom 1977

Would give 0 stars if app would allow. I signed up and the program got me moving more, great! Then one night I worked hard to hit my goal by midnight and somehow it didn’t register. I have searched and can’t figure out who to talk to, how to get it fixed and I’m out a bunch of money because I was confident of (and succeeded at) following through on my goals so I signed up for the membership and three programs. Now I’m out $190. Because there was a bug in how my watch talked to my phone, or because it’s a scam, or both. Not sure how many others this has happened to?? It was not the first time the app didn’t easily synch to my watch, but the other times it was earlier in the evening. I am a runner, a triathloner and an honest person and am worried this company is taking advantage of people. I’m a busy mother of 3, who works full time, so even writing this post is pulling energy from places I don’t have it to spare. If magically the company gets back with me about this ‘hack/bug’ in the software gets resolved I’ll take down this review. Until then, feel I must warn people.