Contact Letterboxd Support

by Alex27473

I like how the app version has certain features that the mobile website doesn’t, such as being able to edit reviews, see how many reviews someone has, and see how many of a certain rating a movie has. However, this app has a really annoying bug that makes it difficult to even open Safari on my phone. Whenever I open safari and I have the Letterboxd website open on it, it tries to automatically switch me over to the app. Sometimes it will automatically switch back over to Safari after a few seconds, but it doesn’t always do this. I have to repeatedly close the app and try to quickly click away from the Letterboxd website just to be able to use Safari. Because of this glitch, I have to make sure that I’m not on the Letterboxd website every time I close Safari, and it’s insanely inconvenient.

by Soonergrrrl

I would really like to see an option to sort by region, or to customize the app to only show certain regions, or countries of release. Sifting thru so many films that I will NEVER be interested in is beyond frustrating. Sorting by release date is nice, but honestly, I almost don’t want to bother with this app sometimes because of the lack of this one feature. I also don’t understand why the newest releases don’t show up when I first open the app. I sometimes have to go searching for a movie that literally opened the day I saw it. This doesn’t make any sense. Instead, upon opening the app, the “popular” tab shows up and gives me movies that opened months ago because I guess people are still talking about them. That’s great, but when I open the app, I would like to see what just came out. I will NEVER go pro with this app until I can customize it so that I don’t have to wade thru so much detritus to get to what I want. In other words, I would like the option to see regional new releases show up for me first. I don’t think that’s too much to ask since you can sort all kinds of other info. I am glad that all these movies are available. It’s just that they are superfluous to me and makes this app more cumbersome than it could be.

by B0bpd

This app is my go to app for logging and keeping track of films. I watch movies all the time and I rarely open my IMDb app anymore since discovering letterboxd because it’s much nicer to navigate and it’s more useful and reliable to form opinions about new releases and if I’m going to see them vs an IMDb rating alone, the user reviews on IMDb were always unreliable and now I can see what my friends are watching and their thoughts on films. I discover new ones all the time.

That being said, this app either doesn’t load most of the time or crashes every single day. I’m rarely able to even search for Movies anymore, update my lists or make new ones, or log films without being told there’s an error or an issue. Nothing gets saved. So in short, the app is full of bugs that updates never, ever fix. I’m not sure why these can’t be fixed but it needs to happen because it’s incredibly frustrating. Especially if you are someone who pays to use the app. Thanks.