Contact Fidelity Online Banking Support
Company Name: Fidelity Bank Plc
About: Welcome to the banking that suits your lifestyle!
The upgraded Fidelity Online
Banking App lets you stay in control of your finances. Manage your transactions,
accounts and cards securely and easily anywhere.
Fidelity Online Banking Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Fidelity Online Banking Website
Privacy Policy: https://www.fidelitybank.ng/privacy-policy/
Developer: Fidelity Bank Plc.
3 Most reported problems 😔💔
Older version worked much better
by Highflyer_119
Firstly, your IT team, needs to be fired, for initiating a system upgrade without prior notice to customers through appropriate channels…. Secondly, the older version worked much better and more seamlessly than this…. Thirdly, remove the loyalty points, it delays the app load time….totally unnecessary. Why can’t i send money to opay, palmpay or kuda, have you guys got beef? Pls, should incase of next time, always notify customers before doing a system maintenance so they can plan for it and move funds to avoid being stuck….very important….
App doesn’t work properly
by Kahill_12
I can’t make transactions using my mobile app.
App doesn’t permit me to select account I’m sending from, when making transfer, so it has been impossible for me to make transactions using this mobile app.
Each time I try to make a transfer and I tap on “source” it remains blank, instead of showing my desired account which I’m making transfer from. It has been this way for months now and app developer isn’t doing anything about this..
I think this app is useless.
You are pushing customers to the wall
by Bills190
The app was fine before you guys brought the new update and now it keeps crashing when I’m trying to get some transactions done every time, it’s becoming frustrating because I don’t have time to stand on queues to make transactions inside the bank ... but anything that makes me visit your branch I’m closing this account and moving to my other bank... I can’t have other banks and you people are using your own to delay my business
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Why should I report an Issue with Fidelity Online Banking?
- Pulling issues faced by users like you is a good way to draw attention of Fidelity Online Banking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Fidelity Online Banking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Fidelity Online Banking.
